Property Management Blog

The VPI: Property Management’s Vendor Scoring System Explained

The methodology behind the rankings.

The Vendor Performance Index (VPI) is a proprietary scoring system for evaluating property management software and service vendors, utilizing a weighted index of six survey variables. It addresses bias through a dual-weighting system for reviews, ensures recency with a freshness decay model, and applies Bayesian smoothing to maintain statistical fairness. Additionally, it tracks vendor momentum to identify trends in user sentiment, aiming for transparency in rankings without the influence of biased reviews.

Partnering with Property Management University to Create Asset Managers Out Of Property Managers

Why we teamed up with Jason Wolf and PM University to build the first verified education credential in residential property management — and what it means for the industry.

A partnership between Property Management University and PropertyManagement.com has led to the creation of the Asset Manager Certification, aimed at enhancing the credibility of property managers by equipping them with strategic skills. The certification includes four on-demand courses focused on aligning owner and operator perspectives, effective metrics, essential financial concepts, and the impact of everyday decisions on asset value. This initiative addresses the industry's credibility issues and aims to differentiate capable property managers from those who merely handle day-to-day operations, ultimately enhancing owner investment protection and growth.

How to Set Up Google Calendar Appointment Scheduling for Property Management

Make it easy for property owners to book sales calls with your team using Google Workspace's free appointment scheduling feature

Google Calendar's appointment scheduling feature allows property managers to streamline booking sales calls and consultations. It integrates easily with Google Workspace, eliminating the need for additional tools like Calendly for most needs. Key steps include creating a booking page, customizing appointment details, and sharing the link. Best practices suggest blocking time for admin tasks and tracking booking types that convert to contracts. This tool enhances efficiency and can lead to increased property management opportunities without requiring extra subscriptions.

Why We're Launching the TrueMatch™ Accountability Committee

How independent oversight keeps property management rankings fair, transparent, and accountable

The TrueMatch™ Accountability Committee is being launched to ensure transparency and fairness in property management rankings. This committee will consist of operators, investors, and advocates who will review scoring methodologies, provide feedback, and hold the system accountable. Nominations for committee members are open until February 15, 2026, aiming to create a transparent scoring system that rewards property management companies for their performance and operational excellence.

Email Templates for Owner Survey Responses

Ready-to-Use Email Templates and Scripts to Boost Survey Response Rates

This guide offers ready-to-use email templates for property managers to enhance owner survey response rates. It includes templates for invitations, reminders, and follow-ups, along with subject lines designed to increase open rates. Strategies for team engagement, incentive messaging, and tips for capturing feedback during key transition points are also provided, emphasizing the importance of owner feedback for service improvement.

Why Transparent Pricing Is Your Property Management Company's Secret Weapon

Transparent pricing is crucial for property management companies to attract qualified leads, as 80% of property owners research fees online before contacting. Hiding prices can deter potential clients and attract price-sensitive inquiries. By clearly displaying management, leasing, and renewal fees, companies can filter for high-intent prospects and improve their visibility and trustworthiness. Implementing a transparent pricing page can significantly enhance lead quality and conversion rates, positioning companies as confident market leaders.

How To Create A Google Review Link For Your Property Management Business

Creating a direct Google review link simplifies the process for clients to leave reviews, significantly increasing the likelihood of receiving feedback. The process involves finding your unique Place ID and constructing a URL. Best practices for encouraging reviews include timing requests appropriately, personalizing messages, maintaining consistency, responding to all reviews, and training your team. Avoid incentivizing reviews to comply with Google's policies.

Does It Make the Beer Taste Better? Why Property Managers Should Focus on Service, Not AI

Issue 027 - PropertyManagement.com Weekly Newsletter

Property managers should prioritize trust and service over the latest AI tools, focusing on effective communication and local reputation. While technology is important, it should not distract from the basics that truly enhance customer satisfaction. The challenge for 2026 is to excel in foundational service rather than getting caught up in automation trends.

PropertyManagement.com Top 100 Launch: The Industry's New Standard

Issue 026 - PropertyManagement.com Weekly Newsletter

The PropertyManagement.com Top 100 has launched, showcasing the highest-rated property managers of 2025 based on verified data and owner surveys. The initiative aims to establish a standard of trust in the industry, akin to a "CarFax" for property management. Key features include an Accountability Committee, a TrueRent Beta pilot for accurate rent estimates, plans to rate software providers, and a new client portal. The movement encourages participation to elevate industry standards and improve transparency.

The 'Carfax Strategy' for Closing Property Management Deals

Issue 025 - PropertyManagement.com Weekly Newsletter

The Carfax Strategy emphasizes using third-party validation to enhance property management sales. Key steps include integrating verified profiles into automated communications, showcasing independent data during presentations, leveraging awards like the Top 100 badge as a differentiator, and following up with performance metrics to build trust. This approach shifts the focus from selling to proving value, aiming to convert skeptical leads into clients by demonstrating results rather than relying on traditional sales tactics.

Every Property Manager’s End-of-Year Checklist to Finish Strong and Win 2026

Issue 024 - PropertyManagement.com Weekly Newsletter

Property managers should focus on planning for 2026 by reviewing 2025 wins, showing gratitude to clients and vendors, implementing a clear holiday coverage system, and fostering team culture through holiday celebrations. Taking these steps will help ensure a strong finish to the year and set the stage for future success.

From Guessing to Knowing: How Owner Surveys Turn Silence Into Growth

Issue 023 - PropertyManagement.com Weekly Newsletter

Silence from clients often signals dissatisfaction rather than satisfaction. Owner surveys reveal that many clients desire more communication, particularly regarding maintenance issues. Implementing simple NPS-driven surveys can uncover these gaps, allowing property managers to enhance client relationships and reduce churn. By addressing communication needs, property managers can convert passive clients into promoters, ultimately driving growth and improving overall service quality.