For the past several months, we've been building TrueMatch™—a scoring system designed to help real estate investors find property management companies that are transparent, efficient, and accountable. But as we've developed this methodology, one question keeps coming up: Who keeps the scorekeepers honest?

Today, we're answering that question by launching the TrueMatch™ Accountability Committee, and we're looking for the right people to join it.

Want to join or know someone who’d be a great fit? Nominate yourself or a colleague here →

Why TrueMatch™ Exists

Real estate investors deserve better than pay-to-play directories and black-box algorithms. When you're trusting someone to manage your largest asset, you need more than marketing claims and sponsored placements.

TrueMatch™ was built to solve this problem. It's a transparent scoring system that rewards property management companies for the behaviors that matter most to investors:

• Transparent pricing — No hidden fees or surprise charges
• Operational efficiency — Fast leasing, timely maintenance, clear communication
• Verified credentials — NARPM membership, technology adoption, documented performance

The goal isn't to create a popularity contest. It's to create a system where the companies that do the work—the ones that publish their fees, invest in their operations, and earn their certifications—get the visibility they deserve.

Why Fairness Can't Be a Black Box

Here's the problem with most ranking systems: they're opaque by design. The methodology is proprietary, the criteria shift without notice, and there's no accountability when things go sideways.

We're taking a different approach. Fairness requires transparency, and transparency requires oversight.

That's why we're establishing the TrueMatch™ Accountability Committee—a group of independent advisors who will review our scoring philosophy, challenge our assumptions, and ensure the methodology evolves in service of both property managers and investors.

This isn't a rubber-stamp board. It's a group of people who understand the industry deeply enough to know when the scoring system is working—and when it's not.

Who We're Looking For

The TrueMatch™ Accountability Committee will be built on three pillars, representing the different perspectives that matter most in property management:

Operators: The Efficiency Lens

Property managers who have built scalable, efficient businesses. You understand what it takes to lease quickly, maintain properties proactively, and communicate clearly with owners. You know which operational metrics actually predict success—and which ones are vanity metrics.

We're seeking representation across different company sizes, markets, and specializations—from boutique firms to enterprise operations, single-family to multifamily, NARPM members and non-members alike. The goal is to ensure diverse perspectives inform every decision.

Investors: The Yield & Transparency Lens

Real estate investors who rely on property managers to protect and grow their portfolios. You've seen the good, the bad, and the overpriced. You know what information matters when evaluating a PM company, and you're not afraid to ask hard questions about fee structures and performance.

Advocates: The Resident & Industry Standards Lens

Industry leaders, consumer advocates, or technologists who care about raising standards across the board. You think about residents, fair housing, professional development, and the long-term health of the industry—not just short-term growth hacks.

The Responsibility

Members of the TrueMatch™ Accountability Committee will join PropertyManagement.com's Board of Advisors and take on the following responsibilities:

• Review impact analyses before scoring updates go live — See exactly how proposed changes affect real companies across different tiers, markets, and business models
• Meet quarterly before each scoring cycle — Provide feedback on proposed algorithm changes, new certifications, and ranking criteria
• Validate alignment with industry best practices — Ensure changes genuinely serve property owner interests and reward operational excellence
• Review the 2025 Top 100 Property Management Companies methodology — Provide early feedback before the list launches publicly
• Challenge assumptions when the methodology drifts away from its original intent

This is a serious commitment. Committee members will be required to disclose any conflicts of interest and participate in an application-based selection process.

We're not looking for passive endorsements—we're looking for people who will hold us accountable and push us to do better.

Ready to Nominate?

We're accepting nominations through February 15, 2026. You can nominate yourself or someone else who would be a strong fit for the committee.

Nominate yourself or a colleague here →

If you believe in transparent rankings, objective scoring, and keeping the property management industry accountable, we want to hear from you.

Let's build this the right way—together.