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Terms of Service

Effective Date: October 13, 2026
Last Updated: October 13, 2026

Summary of key terms. This summary highlights key points of these Terms. The sections below control.

  • Free core, permanently. Claiming a profile, connecting your software, running property owner surveys, earning certifications, and building your score and ranking are free for property management companies. Memberships and leads cost money. Nothing you pay us changes your score or ranking (Section 7).
  • Your data is yours. You can export it, free, at any time. We never sell or share your identifiable company data. These promises are contract terms you can enforce, and we get 30 days after written notice to fix any problem (Section 8, the Fair Data Pledge).
  • Renewals. Memberships renew automatically. We remind you at least 30 days before an annual renewal, we never raise a price mid-term, and if a renewal charges you, you can cancel within 30 days for a full refund (Section 11).
  • Leads. Companies that receive leads agree to use them only to contact that person about that property, and to follow call, text, and email laws (Section 6).
  • Disputes. Disputes, including claims about your data, go to arbitration, with a 30-day opt-out you can use by email (Section 17).

1. Acceptance of Terms

By accessing or using the PropertyManagement.com websites, applications, dashboards, surveys, widgets, AI connections, or related services (together, the “Services”), you agree to these Terms of Service (“Terms”). They are a binding agreement between you and PropertyManagement.com, LLC, an Indiana limited liability company (“PropertyManagement.com,” “we,” “us,” or “our”). If you do not agree, do not use the Services.

These Terms apply to everyone who uses the Services, including Consumers, Clients, and Respondents.

If you use the Services for a company, you confirm that you have authority to bind it, and “you” includes that company.

Definitions. In these Terms:

  • “Account Data” means information about a Client’s account and its users, such as names, contact details, roles, sign-in credentials, billing and transaction records, support history and use of the Services. Account Data is not Customer Data.
  • “Aggregate Insights” means aggregated or de-identified information that meets the standard in Section 8.3. Recipients may not attempt to re-identify it.
  • “Client” means a business that has an account with us or otherwise uses the Services as a business. A “Member” is a Client with an active paid membership.
  • “Competitor” means anyone who offers, or is building, a directory, rating, review, certification, matching, or lead product or service for the property management industry, and anyone acting for them.
  • “Consumer” means an individual who uses the Services to research, compare or contact property management companies.
  • “Customer Data” (or “your company data”) means Identifiable information a Client gives us or authorizes us to collect about its business, and Identifiable information we derive from it. It includes data we read from the Client’s software through a connection it authorizes (“Synced Data”), property owner and tenant contact details it provides (“Client Contact Data”), property owner survey responses about it (“Survey Results”), the scores, certifications, rankings and similar results we compute about it (“Your Results”), and its lead history. Information that is publicly available stays public information even when a Client also gives it to us.
  • “Identifiable” means information that names, or could reasonably be linked to, a specific Client or individual. Aggregate Insights and other information that meets our de-identification standard (Section 8.3) are not Identifiable.
  • “Lead” means a Consumer’s request and contact details that we may offer to property management companies.
  • “Public-Record Listing” means the directory information we keep about a property management company from public sources, such as its name, contact details, website, license information, service area and other publicly available business information, plus corrections the company sends us.
  • “Respondent” means a person who completes a survey or gives a testimonial through the Services.
  • “Services,” “Terms,” and “PropertyManagement.com,” “we,” “us,” and “our” have the meanings in the first paragraph of this Section 1.

The Privacy Policy and these Terms. Our Privacy Policy describes our practices. For Clients, if these Terms and the Privacy Policy differ, these Terms control.

Earlier versions. These Terms replace all earlier versions on the effective date above. Any license you granted under an earlier version, including any perpetual license, ends on that date and is replaced by Section 8.2.

PLEASE READ SECTION 17 CAREFULLY. EXCEPT FOR SMALL CLAIMS, IT REQUIRES BINDING ARBITRATION OF DISPUTES ON AN INDIVIDUAL BASIS AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTIONS, UNLESS YOU OPT OUT WITHIN 30 DAYS.

2. Eligibility and United States Only

The Services are intended for use only within the United States. By using them, you confirm that you are in the United States and at least 18 years old.

3. What the Services Are

3.1 We are a marketplace and information platform, not a property manager. The Services help Consumers discover, compare, and contact independent property management companies, and help those companies and vendors present their businesses. We do not provide property management, real estate brokerage, legal, tax, financial, or investment services or advice.

3.2 We are not a party to your agreements. Any engagement between a Consumer and a property management company, or between any users, is between those parties. We are not responsible for any company’s acts, omissions, pricing, service quality, licensing, or compliance with law.

3.3 Scores, rankings, and matches are informational.

  • What they are. TrueMatch™ scores, rankings, badges, certifications, matches, rental estimates, and similar outputs come from automated processes using the evidence available to us. That evidence may be incomplete or out of date. They are our opinions, offered for information, not guarantees, endorsements, or professional advice.
  • Do your own research before hiring anyone.
  • The methodology is published at /how-truematch-score-works.

3.4 Directory listings. We may list property management companies using publicly available information.

  • Corrections. You can request corrections to your company’s listing at privacy@propertymanagement.com, at no charge.
  • Limiting a listing. A company may ask us to limit its listing to publicly available information. Publicly available information may remain on the Services.
  • Not for sale. Listing presence, scores, and rankings can never be bought, changed, or removed for payment.

3.5 Third-party content and links. The Services may contain content from users, links to other websites, and connections to other tools. We are not responsible for them.

4. Accounts and Security

4.1 Provide accurate, current information and keep it updated.

4.2 Keep your login credentials safe. You are responsible for activity under your account. Tell us right away about any unauthorized use. We may suspend accounts we reasonably believe are compromised.

4.3 An organization account can have several users with different roles. The organization is responsible for its users and for removing users who leave.

4.4 You may not create an account for, or claim the profile of, a company you are not authorized to act for. Fraudulent claims are grounds for immediate termination.

5. Acceptable Use

Use the Services only lawfully and as these Terms allow.

5.1 Search engines and AI. We want our public pages found. Search engines, AI assistants, and AI agents may crawl, index, summarize, cite, and display our public pages and structured data, including company profiles, and may use them to answer questions and to train AI models, as our robots.txt allows. A person may also use an AI assistant to read and compare our pages as they would themselves. This permission does not cover anything behind a sign-in, copying in bulk to build a competing product or database, or getting around access controls.

5.2 Restrictions. Except as Section 5.1 allows, you agree that you will not:

  • use the Services for anything unlawful, fraudulent, misleading, or deceptive;
  • submit false, manipulated, or paid-for reviews, surveys, or testimonials, or answer a survey about a company you have no genuine relationship with;
  • misrepresent your identity, affiliation, or authority;
  • interfere with the Services, overload them, or try to access accounts or data not meant for you;
  • bypass or probe any security, sign-in, rate-limit, or fraud-prevention measure (good-faith security research reported to privacy@propertymanagement.com is welcome);
  • copy or extract the Services or their data in bulk, by any automated means, without our written permission;
  • use content behind a sign-in, Customer Data, or our compiled database or data from the Services in bulk to train, fine-tune, or ground machine learning or AI models without our written permission. This rule protects the businesses and people whose information appears on the Services. It never limits what you do with your own Customer Data and your own profile content, which are yours (Section 8);
  • try to re-identify any company or person from Aggregate Insights or other statistics we publish, or combine them with other data to do so;
  • copy, republish, frame, or make derivative works from the Services, our data, scores, or rankings, except as allowed;
  • use contact information from the Services for spam, unsolicited marketing, or resale (Section 6.4 sets the rules for Leads);
  • reverse engineer the Services;
  • access the Services if you are a Competitor, without our written permission;
  • monitor the Services’ availability, performance, or functionality, or benchmark them, for competitive purposes;
  • copy the Services’ features, functions, workflows, interface design, scoring or certification criteria, survey content, or report formats, except as we make publicly available for your own use;
  • share account access with anyone outside your organization;
  • remove or alter any proprietary notice, badge, or attribution; or
  • build, or help anyone build, a competing product, service, or database, whether or not you use the Services to do it.

6. Consumers, Introductions, and Leads

6.1 TrueMatch™ requests. When you submit a TrueMatch™ search or another request for property management services, you ask us to pass your request to property management companies that may serve your property. We pass along your request. We do not call or text you on any company’s behalf. By submitting:

  • What we share. You agree that we may share your request, including your name, contact details, property information, and answers, with one or more property management companies, in the order and on the timing we choose.
  • Calls and texts. You agree to be contacted by property management companies that receive your request, including by call or text, at the number you gave us, about your request. That may include automated technology and prerecorded or artificial voice messages. Message and data rates may apply. Reply STOP to any text to stop texts.
  • Not a condition of buying. Agreeing is not a condition of any purchase. To see your results without your details going to any company, use Your Privacy Choices before you submit.
  • Details you don’t submit. If you leave before submitting, we do not keep or use contact details you typed and didn’t submit, and we do not share your search with property management companies.

6.2 Contacting a company directly. When you message a company through the Services, you authorize us to send it your message and contact details so it can reply.

6.3 No guarantees. We don’t guarantee that any company will respond, offer services, or perform. Each company sets its own availability, pricing, and terms.

6.4 Lead-use terms. If you receive a Lead, you agree to all of the following, and this Section 6.4 continues after these Terms end.

Before you see a Lead’s contact details (you acknowledge this before each reveal, and we log your acknowledgment):

  • Your compliance. You are solely responsible for complying with all laws that apply to contacting that person, including telemarketing and Do Not Call laws, the Telephone Consumer Protection Act, Federal Trade Commission rules such as the Telemarketing Sales Rule, state telemarketing and texting laws, and any request not to be contacted.
  • Do Not Call. You won’t call or text a number on the National Do Not Call Registry unless an exception applies to you, such as an existing business relationship or the person’s written permission.
  • Your outreach. You, not PropertyManagement.com, are responsible for every call, text, and email you send using a Lead. We pass along the person’s request. We do not make calls or send texts on your behalf (Section 16).
  • Our flags. We may flag numbers we find on the National Do Not Call Registry. A missing flag is not permission to call.

How you may use a Lead:

  • One purpose only. Use it only to contact that person about managing that property.
  • No resale or sharing. Never resell or share it, and never add it to any marketing list or audience.
  • Follow the law. Follow every law that applies to calls, texts, and email, including the Telephone Consumer Protection Act, the Telemarketing Sales Rule, Do Not Call rules, CAN-SPAM, and state law.

How you must treat the person:

  • Opt-outs. Honor any request to stop contacting the person at once, and in any case within a reasonable period.
  • Deletion. Delete the person’s information when they ask, and confirm to us that you did if we ask.
  • Telling them the source. If the person asks how you got their information, tell them it came from PropertyManagement.com.
  • Security. Protect Lead information with reasonable security.

We may suspend your access to Leads if you break these terms.

6.5 Lead prices, credits, and claims.

  • Price shown first. We show a Lead’s price before you accept.
  • Credits. Lead credits are prepaid units you can apply to Leads at the rate shown when you accept.
  • Claims. You can file a claim within 7 days after accepting a Lead. If we uphold it, we restore the credits or the payment as lead credits.
  • Price changes. Lead prices and credit values can change for Leads not yet offered to you. A change never applies to a Lead you have already accepted.

7. Verification, Scoring, and Certifications

7.1 The core is free, permanently.

  • What’s free. Any property management company can claim its profile, verify its business, connect its software, run property owner surveys, earn certifications, and improve its score and ranking without paying us anything.
  • Money never touches the math. No fee, subscription, membership, or sponsorship can buy a score, a ranking, a certification, or a listing change.
  • Certifications are free to earn.

7.2 How Leads are offered.

  • Who can be offered one. Any company in our ranking for a property’s area that hasn’t turned Leads off, verified or not.
  • Seeing the details. To see a Lead’s contact details, a company needs an account with us and a payment method on file, must accept the lead-use terms, and must give the acknowledgment in Section 6.4 before each reveal.
  • Order and timing. We may offer a Lead to one or more companies, in the order and on the timing we choose.
  • What you see first. Limited details about the property and the request, never the person’s name or contact details.
  • Direct contacts. When a property owner who finished a TrueMatch™ search contacts you directly through your profile, we may bill it as a Lead, and Section 6.4 applies.
  • What membership changes. It lowers the price of a Lead and can give you longer to decide. It doesn’t change who is offered a Lead or in what order.
  • Payment never changes rank. No payment changes a company’s ranking or what a property owner sees in search results.

7.3 Accuracy. Clients must give us accurate, current information and keep it updated. We may audit, re-verify, adjust results, or revoke verification or certification if information is inaccurate, misleading, or out of date.

7.4 Methodology.

  • Where it’s published. Scores, certifications, and rankings follow the methodology published at /how-truematch-score-works, which shows the date of its last material change.
  • Notice of changes. We tell verified Clients about material methodology changes at least 14 days before they take effect. Fraud and integrity actions, corrections of calculation errors, and security fixes take effect immediately.
  • Results move with your evidence. That happens when you get new survey responses, new synced performance, or an expiring certification. Results that move with your evidence are the methodology working as published.

7.5 What verification means. Verification, certification, and scores mean that specified information was submitted and evaluated under our published criteria as of a date. They are not endorsements or guarantees.

8. The Fair Data Pledge

This section states our commitments about Customer Data as contract terms for Clients. You can enforce it against us through the process in Sections 8.6 and 17.

  • These Terms control. For Clients, if these Terms and the Privacy Policy differ, these Terms control. The Privacy Policy describes our practices.
  • Precedence. If this Section 8 conflicts with another part of these Terms, this Section 8 controls. An order form changes this Section 8 only where it expressly says so.

8.1 Your Customer Data is yours. As between you and PropertyManagement.com, you own your Customer Data. You can request an export of it, free, at any time (Section 8.4(c)).

8.2 The license that runs the Services. You give us a non-exclusive, royalty-free license to host, store, copy, process, transmit, and display your Customer Data as reasonably needed to:

  • provide, maintain, secure, support, and improve the Services;
  • verify you and compute Your Results;
  • display what you have turned on (or, during the transition period in Section 8.4(e), what that transition allows), including in machine-readable formats for search engines and AI assistants;
  • deliver the surveys and services you set up;
  • offer you Leads and provide features you turn on or agree to;
  • create Aggregate Insights under Section 8.3; and
  • bill you, prevent fraud, comply with the law, and enforce these Terms.

Who we can share it with. We may extend the license to our service providers and professional advisors, acting for us.

How long it lasts. The license lasts while you use the Services and for a wind-down period after you stop. During the wind-down it is used only to finish deletion, answer your export request, and let backups expire. It is not perpetual and it is not irrevocable.

8.3 Aggregate Insights. PropertyManagement.com may create Aggregate Insights from Customer Data under its de-identification standard: we remove identifiers, apply minimum thresholds we set, and contractually prohibit recipients from re-identifying. Aggregate Insights and other information that meets that standard are not Customer Data. We own them and may use them for any lawful purpose.

8.4 Our commitments.

(a) Never sold, never shared. PropertyManagement.com never sells or shares your identifiable company data. We disclose Customer Data only:

  • to service providers and professional advisors that help us run the Services or advise us, under contract or duties of confidentiality;
  • where the law requires it, and, where the law allows, we tell you first;
  • when you direct us, such as a profile field you turn on, an introduction you accept, or an AI assistant or other tool you connect (Sections 8.4(e) and 10A); and
  • in a business transaction under Section 8.4(d).

(b) Sole-purpose use. Customer Data exists to deliver the services you signed up for. We use it only for the purposes in Sections 8.2 and 8.3. In particular:

  • Not sold. PropertyManagement.com never sells Customer Data.
  • No third-party AI training. PropertyManagement.com never uses Customer Data to train third-party AI models.
  • Aggregate only. Beyond us and the recipients in Section 8.4(a), it is shared only as Aggregate Insights.

(c) Removal on request.

  • Disconnect anytime. You can disconnect any software connection in your account, or ask us at privacy@propertymanagement.com.
  • Deletion. When you disconnect, close your account, end verification, or ask us to delete Customer Data, we delete it within a reasonable period, generally 30 days. Aggregate Insights already computed are not affected. Backup copies expire on our regular backup cycle. Upon request, we will confirm deletion.
  • Free export. You can request an export of your Customer Data at any time, including before you leave. We deliver it within a reasonable period in a commonly used format.
  • What we may keep. We may keep records as reasonably necessary for legal, accounting, billing, dispute, security, and fraud-prevention purposes, and Survey Results with identifying details removed, used only in Aggregate Insights. Deleting your account or Customer Data does not remove Public-Record Listing information we hold from public sources.

(d) Survives acquisition.

  • Successors are bound. If we are involved in a merger, acquisition, or sale of assets, Customer Data may transfer to the successor, which will be bound by commitments at least as protective as these. We will give Clients notice and a chance to export and delete their Customer Data before it transfers.
  • Other changes of control. If our ownership changes and Customer Data does not move to another company, these commitments continue to apply. We will give Clients notice within a reasonable period.
  • Due diligence. A prospective acquirer, investor, or lender may receive Aggregate Insights and other information that does not identify Clients, under a confidentiality agreement.
  • Insolvency. In an insolvency proceeding, we will seek to have any sale of our assets made subject to these commitments, and we will give Clients notice within a reasonable period.

(e) Opt-in only.

  • The rule. Nothing from your Customer Data, or derived from it, is shown or disclosed to any third party in identifiable form unless you turn it on. This applies wherever we display or distribute information, such as profiles, search and matching results, rankings and awards, widgets, feeds, and our marketing.
  • Your settings. You can change these settings in your account at any time. We remove what you turn off within a reasonable period, but we cannot recall copies others made while it was on.
  • Verification and rankings. Before you verify, we ask you to confirm that your verified results may be used in your score and ranking. Verifying adds a Verified marker to your profile. You can end verification at any time without closing your account.
  • Introductions. No vendor learns who you are, or that you’re looking, unless you explicitly ask us for an introduction. The same applies to other third parties, such as investors or acquirers.
  • Privacy choices. Changing your display, introduction, or marketing settings does not by itself change your score, ranking, certifications, or eligibility for Leads. If you withdraw evidence, such as by disconnecting your software or ending verification, results that depend on it no longer apply.
  • Transition. During a transition period, some profile displays may continue as before while we move them to this rule.

(f) Property owner and tenant information. Property owner and tenant information in your Customer Data, whether you upload it or we receive it from your software, is processed on your behalf, as your service provider. We use it only to provide the Services to you, such as sending the survey invitations you request. We do not market to these individuals or use their information to send business to other property managers. You are responsible for having the right to provide it.

8.5 Processing on your behalf. When we process Client Contact Data and Synced Data for you, we act as your service provider. We will:

  • process it only to provide the Services under these Terms and your settings;
  • make sure everyone who handles it is bound by confidentiality;
  • use service providers, which we may update from time to time, under written terms that require confidentiality and limit their use to providing services to us;
  • remain responsible for our obligations under this Section 8 when we use service providers;
  • maintain reasonable administrative, technical, and physical safeguards designed to protect Customer Data;
  • notify you of a security incident affecting your Customer Data as required by applicable law and our agreements;
  • never require you to get our approval before you notify your own customers or regulators;
  • help you respond to requests from property owners and tenants about their information, as reasonably necessary; and
  • delete Customer Data under Section 8.4(c), and confirm deletion on request.

8.6 Notice, cure, and remedies.

  • Notice and 30 days to cure. Before you bring any claim that we breached this Section 8, you must give us written notice describing the breach at privacy@propertymanagement.com. We then have 30 days after we receive the notice to cure it. A claim about a breach we have not cured within that period goes through the dispute-resolution process in Section 17.
  • Stopping misuse. You may ask a court to order us to stop misusing your Customer Data, as Section 17.5 allows.
  • Other remedies. You may also have your Customer Data deleted under Section 8.4(c) and end your membership, with a refund of prepaid fees for the unused part of the term.
  • Limits. Money damages for a breach of this Section 8 are subject to Section 15, including the data cap in Section 15(D).

8.7 Confidentiality. We treat all non-public Customer Data as confidential. Public display is limited to what you have turned on, or, during the transition period, what Section 8.4(e) allows.

8.8 Feedback. If you send us suggestions about the Services, we may use them without obligation to you. Feedback never includes Customer Data. Customer Data you send with a suggestion stays Customer Data.

9. Reviews, Surveys, and Testimonials

9.1 Survey responses and reviews.

  • The license. By submitting a survey response or review, you give us a license to host, copy, analyze, and display it, as our Privacy Policy and the reviewed company’s display choices allow. It lasts for as long as the response counts in results or research.
  • What the reviewed company can and can’t do. It can choose whether its Survey Results appear on its profile. It can’t edit or delete individual responses, revoke this license, or pick which responses count.
  • Your privacy rights. You keep them. We protect your identity as our Privacy Policy describes, and we remove or mask your name on request.

9.2 Testimonials. We display a testimonial with your name only with your consent, given when you submit it, and then as your first name and last initial. You can withdraw your name at any time going forward by emailing privacy@propertymanagement.com.

9.3 Your own business content.

  • Profile content. For content you publish to your profile, you give us a non-exclusive, royalty-free license to host, copy, format, and display it in the Services, as Section 8.2 allows.
  • Everything else. Other material you submit about your business stays private unless you turn it on (Section 8.4(e)).

9.4 Your promises. You confirm that what you submit is truthful, based on genuine experience, and doesn’t violate any law or anyone’s rights.

9.5 Moderation.

  • Criteria. We moderate content under published, viewpoint-neutral criteria.
  • Fraud checks. Automated checks flag possible fraud, and a person reviews a flagged response before it is excluded.
  • No editing. We never remove a review because it is negative, and we never edit what a review says.

9.6 No compensation. Unless agreed in writing, we don’t pay for user content.

9.7 Copyright. Send copyright takedown notices under the Digital Millennium Copyright Act to our designated agent at privacy@propertymanagement.com, with the information that law requires. We may terminate repeat infringers.

10. Widgets and Embeds

Clients may embed our widgets and badges on their own websites if: (a) the domains are yours and we have approved them; (b) you don’t alter or misrepresent what they show; (c) you don’t use them in a misleading context; and (d) you make any disclosures your own website needs, including that the widget loads content from us and reports usage to us.

We may change or turn off a widget if its data becomes inaccurate, your participation ends, or it is abused. Widgets show only what you have turned on, or, during the transition period, what Section 8.4(e) allows.

10A. Connecting AI Assistants and Other Tools

You can connect an AI assistant, or another tool you choose, to your account.

  • Your choice of tool. You choose the tool and its provider. Your agreement with that provider governs what it does with the information it receives.
  • Your account only. Access is limited to your own account, and you can revoke it at any time.
  • Your responsibility. You are responsible for how you and the tool use that information, including under fair housing, tenant screening, and other laws. Keep a person involved in any decision about housing, screening, pricing, eligibility, payments, or messages to property owners, tenants, or applicants.
  • Credentials. Keep your connection credentials secret, and revoke them when someone leaves.
  • Third-party tools. We are not responsible for the tool, its provider, or what the tool does with the information it receives.

11. Fees, Memberships, and Renewals

11.1 What costs money. The core of the Services is free for property management companies (Section 7.1). Memberships, Leads, and vendor programs cost money, as shown at checkout or in your order form.

11.2 Renewals.

  • Automatic renewal. Memberships renew automatically for the same term unless you cancel.
  • Reminder. At least 30 days before an annual membership renews, we email you the renewal date, the amount, and an itemized list of what you’ll be charged for.
  • Cancelling. You can cancel at any time in your account settings or by contacting us (Section 22), and cancelling is as easy as signing up. Cancellation takes effect at the end of your current term.
  • Refund after renewal. If an automatic renewal charges you and you cancel within 30 days after the charge, we refund that renewal in full.

11.3 Price changes.

  • Never mid-term. We never change your membership price during a term.
  • At renewal only. A new price applies only at renewal, and only if we tell you at least 30 days before.
  • If you don’t want the new price, cancel before the renewal.

11.4 Payment processing. A third-party payment processor processes payments. You authorize us and our payment processor to charge your payment method for fees you owe, including renewals.

11.5 Taxes and refunds. Fees don’t include taxes, which you are responsible for. Fees are not refundable except as these Terms state, as the law requires, or as we agree in writing.

11.6 Non-payment never touches the math. If your account has an unpaid balance, we may suspend paid features after notice. That never changes your score, ranking, certifications, or listing.

12. Intellectual Property

All rights in the Services belong to us and our licensors, including: software, design, and text; logos and trademarks, including PropertyManagement.com and TrueMatch™; algorithms and scoring methods; badges; Aggregate Insights; and database compilations of public information and of Aggregate Insights.

No compilation we claim includes Customer Data. Customer Data and content you submit are yours. You may not use our trademarks, badges, or certifications except as we authorize.

13. Privacy

Our Privacy Policy explains how we handle information. For Clients, Section 8 of these Terms states our contract commitments about Customer Data, and these Terms control if the two differ.

14. Disclaimer of Warranties

THE SERVICES AND ALL CONTENT, SCORES, RANKINGS, MATCHES, ESTIMATES, LEADS, AND DATA ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THE ACCURACY OF ANY LISTING, SCORE, RANKING, ESTIMATE, OR USER CONTENT; THE QUALITY, SAFETY, LEGALITY, OR PERFORMANCE OF ANY PROPERTY MANAGEMENT COMPANY OR OTHER BUSINESS; OR THAT ANY LEAD OR INQUIRY WILL RESULT IN A RESPONSE, ENGAGEMENT, OR REVENUE. SOME STATES DO NOT ALLOW THESE EXCLUSIONS, SO SOME MAY NOT APPLY TO YOU. NOTHING IN THIS SECTION LIMITS OUR OBLIGATIONS UNDER SECTION 8.

15. Limitation of Liability

TO THE FULLEST EXTENT THE LAW ALLOWS:

  • (A) NO INDIRECT DAMAGES. NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THESE TERMS OR THE SERVICES, EVEN IF ADVISED THAT THEY WERE POSSIBLE.
  • (B) OTHER PEOPLE’S CONDUCT. WE ARE NOT LIABLE FOR THE ACTS OR CONTENT OF ANY PROPERTY MANAGEMENT COMPANY, CLIENT, USER, OR OTHER THIRD PARTY. THIS DOES NOT LIMIT OUR OBLIGATIONS UNDER SECTION 8.5.
  • (C) THE GENERAL CAP. EACH PARTY’S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THESE TERMS OR THE SERVICES IS LIMITED TO THE GREATER OF THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE THOUSAND U.S. DOLLARS ($1,000).
  • (D) THE DATA CAP. FOR CLAIMS THAT WE BREACHED SECTION 8, OUR TOTAL LIABILITY IS LIMITED TO THE GREATER OF TWO TIMES THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR TEN THOUSAND U.S. DOLLARS ($10,000). FOR THOSE CLAIMS, THIS DATA CAP REPLACES THE GENERAL CAP AND IS NOT ADDED TO IT.

These limits do not apply to:

  • (i) your obligation to pay fees you owe;
  • (ii) your indemnity obligations under Section 16, or your breach of Section 5 or Section 6.4;
  • (iii) either party’s fraud or willful misconduct; or
  • (iv) any liability the law does not allow to be limited.

16. Indemnification

You agree to defend and indemnify us, and our officers, employees, and agents, against third-party claims, losses, and reasonable attorneys’ fees arising from: (a) your breach of these Terms or the law; (b) your violation of anyone’s rights; (c) data you gave us without the rights or consents needed, such as property owner or tenant lists; or (d) your use of Leads, including any call, text, or email you send and any claim under telemarketing, Do Not Call, Telephone Consumer Protection Act, or Federal Trade Commission rules, and the services you provide to Consumers.

We may control the defense of an indemnified claim, and you agree to cooperate. This section does not cover claims caused by our own breach, negligence, or misconduct.

17. Governing Law; Arbitration; Class Action Waiver

17.1 Governing law. Indiana law governs these Terms, without regard to conflict-of-laws rules. The Federal Arbitration Act governs this Section 17.

17.2 Informal resolution first. Before filing a claim, email privacy@propertymanagement.com describing the dispute and what you want, and try in good faith for 30 days to resolve it. We do the same before filing against you.

17.3 Binding arbitration.

  • The rule. Any dispute about these Terms or the Services that isn’t resolved informally will be decided by binding arbitration through the American Arbitration Association. Individuals arbitrate under its Consumer Arbitration Rules, and businesses under its Commercial Arbitration Rules.
  • Where. In Marion County, Indiana, or, at your choice, remotely or in your home county.
  • Who decides what. The arbitrator decides questions about arbitrability, except that a court decides whether Section 17.4 is enforceable.
  • Mass filings. If 25 or more similar demands are filed by or with the help of the same or coordinated counsel, the AAA’s Mass Arbitration Supplementary Rules apply.
  • Consumer fees. For consumers’ claims, we pay all AAA filing, administration, and arbitrator fees beyond what you would pay to file in court.
  • Judgment. Any court with jurisdiction can enter judgment on the award.
  • Section 8 claims. Claims under Section 8 go through this same process, after notice and cure under Section 8.6.
  • Pending disputes. Changes to this Section 17 never apply to a dispute already pending.

17.4 Class action and jury trial waiver. ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. If this waiver is unenforceable for a particular claim, that claim alone goes to court.

17.5 Exceptions. Either party may: (a) seek an injunction in court for misuse of intellectual property, confidential information, or data, including scraping, competitive use, and misuse of a Client’s Customer Data; and (b) bring an individual claim in small claims court. Nothing here waives a right to public injunctive relief that cannot lawfully be waived.

17.6 Opt-out. You can opt out of arbitration by emailing privacy@propertymanagement.com within 30 days after you first accept these Terms, with your name and a statement that you opt out. Opting out doesn’t affect anything else.

17.7 Time limit. For Clients and other business users, claims must be filed within one year after they arise, to the extent the law allows. That includes claims under Section 8. This Section 17.7 doesn’t apply to consumers.

18. Enforcement

If someone breaches these Terms, including by scraping or bulk copying that Section 5.1 does not allow, competitive use, unauthorized AI training on content Section 5.2 protects, fake reviews, or fraudulent profile claims, we may: suspend or end access; block the activity; remove content; and seek injunctions, damages, and attorneys’ fees where the law or a contract allows. You agree that misuse of platform data causes harm that money alone can’t fix, so we may seek an injunction.

19. Suspension and Termination

19.1 Free accounts and integrity cases. We may suspend or end access for breaking these Terms, fraud, manipulation, legal risk, or abuse. We can do this immediately for fraud, manipulation, or a security threat.

19.2 Paid accounts. Outside fraud, manipulation, legal-risk, or security cases:

  • Notice. We give at least 14 days’ notice and a chance to fix a curable breach before ending a paid membership.
  • Refund. If we end one without cause, we refund the unused part of your prepaid fees.
  • Never as retaliation. We never end or limit an account because of a privacy choice.

19.3 You can leave anytime. Cancel under Section 11.2 and disconnect under Section 8.4(c).

19.4 What happens when you leave.

  • License and data. The Section 8.2 license continues only for its wind-down, and your Customer Data is deleted under Section 8.4(c).
  • What we keep. We may keep the records described in Section 8.4(c).
  • Payments. Payment obligations already owed survive.
  • Sections that survive: 3, 5, 6.4, 6.5, 8, 9.1, 10, 12, and 14 through 21.

Our commitments about Customer Data outlive your account. The license you gave us does not.

20. Changes to the Services and These Terms

We may change, add, or discontinue features, and we may update these Terms from time to time.

  • Material changes. If we make a material change to these Terms, or one that reduces your rights under Section 8, we will ask you to accept the updated Terms in the app or by email before it applies to you. If you don’t accept, we may end your access to the affected Services, with a refund of prepaid fees for the unused part of the term.
  • Other changes. Other changes take effect when posted, with a new effective date.

21. General

  • Notices. We may send notices to your account email or post them in the Services. Notices to us: privacy@propertymanagement.com.
  • Entire agreement. These Terms and any order form are the entire agreement between you and PropertyManagement.com about the Services. When you accept them, they replace any earlier agreement between you and us about the Services, including any Verified Property Manager Agreement, Verified Account Program agreement, or other client agreement, and you agree that your acceptance is a written amendment signed by both of us for the purposes of any such agreement. Fees you already paid for a current term are honored for the rest of that term. Section 8 controls any conflict, as its opening describes.
  • Electronic acceptance. You can accept these Terms, and any update to them, electronically, such as by clicking to accept in the app. Your electronic acceptance is your signature and has the same effect as a signed writing under the federal E-SIGN Act and similar state laws.
  • Severability. If a provision is unenforceable, it is changed only as much as needed, and the rest stays in effect.
  • No waiver. Not enforcing a provision is not a waiver.
  • Assignment. You may not assign these Terms without our consent. We may assign them, including in a merger, acquisition, or sale of assets, subject to Section 8.4(d).
  • Force majeure. We are not liable for delays caused by events beyond our reasonable control.
  • Relationship. These Terms create no partnership, joint venture, agency, or employment.

22. Contact

PropertyManagement.com, LLC

Attn: Legal

38 West Main Street, Carmel, IN 46032

privacy@propertymanagement.com