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Monroe Properties

Richmond, VA, Dendron, VA, Glen Allen, VA, Laurel, VA, 
200+Doors managed
4.1Google · 181 reviews
See the review analysis ↓

PM company in Richmond, VA

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 181 public reviewers say about Monroe Properties

We read all 181 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 30, 2026

4.1headline rating · 181 reviews
WHO WROTE THEM
  • 3% property owners · ~5
  • 71% tenants · ~129 · 4.0 stars
  • 6% unattributed · 11 · 4.8 stars
  • 14% rating only · 25 · 3.8 stars
  • 6% excluded · 11 · 4.6 stars

Property owners

Not enough property owners reviews yet. We need at least 10 property owners reviews to show an estimated rating and themes for this group.

Tenants

~129 reviews

Estimated

↓ 0.7 in 24 mo

Tenants praise

  • Friendly, helpful staff· 60%
  • Fast maintenance turnaround· 32%
  • Communication & responsiveness· 29%

Tenants complain about

  • Unprofessional conduct14%
  • Property condition at move-in11%
  • Deposit deductions at move-out9%

Summary

181 reviews of Monroe Properties

Of the 181 public reviews we read, 155 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for Monroe Properties

Property owners (5 reviews): not enough attributed reviews to estimate a rating.

Summary of Tenant Reviews for Monroe Properties

Tenants (129 reviews) rate Monroe Properties 4.0 out of 5, down 0.7 over 24 months; they most often praise staff friendliness and complain about professionalism (14% of tenant reviews).

11 reviews don't say who wrote them. 25 are star ratings with no text. 11 off-topic reviews are excluded.

Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.

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VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
4.1

Based on 181 reviews

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How does verification work?

A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.

What does “Listed, not rated” mean?

The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

Can a property manager pay to appear on this page?

No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does Monroe Properties correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.