Our Service Quality Summary
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Company Overview
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Company Details
1952 William St, Fredericksburg, VA 22401
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Years in Business
2 years
Founded Year
2023
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Frequently Asked Questions
What makes GEM Realty different from other property management companies?
GEM Realty is locally owned and led by Stephanie Michael, one of only nine property managers in Virginia to hold the Master Property Manager (MPM®) designation through NARPM. We combine advanced technology, strict compliance standards, and hands-on, personal service to protect your asset and maximize returns.
How do you determine the rental price for my property?
We use a data-driven market analysis that includes comparable rentals, historical performance, current supply/demand trends, and property condition. Our goal is to price your home strategically to reduce vacancy while optimizing long-term ROI.
How do you screen tenants?
We follow strict, fair housing–compliant screening guidelines that include credit, criminal, eviction, income verification, rental history, and identity validation. Our process is designed to reduce risk and select residents who can care for your home and pay rent reliably.
How does GEM Realty handle maintenance and emergency repairs?
We use a proactive maintenance approach with trusted local vendors, detailed documentation, and fast response times. Owners receive real-time updates through our online portal, including invoices, photos, and communication logs.
What are the fees for property management, and are there any hidden costs?
Our fee structure is transparent and straightforward—no surprise charges. We outline all costs upfront, and owners receive a detailed management agreement that clearly explains pricing, services included, and optional add-ons.
How often will I hear from my property manager?
We prioritize communication and provide timely updates on leasing, maintenance, inspections, and resident issues. Owners can also access real-time financials and property information 24/7 through the online portal.
Can you help me grow my real estate investment portfolio?
Yes. We work with investors at every stage, offering guidance on acquisitions, DSCR loan resources, renovation planning, and rental strategy. Our goal is to help clients build long-term wealth through real estate.
