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Keyrenter Property Management Richmond

Richmond, VA, Tuckahoe, VA, Glen Allen, VA, Laurel, VA, 
700+Doors managed
4.7Google · 659 reviews
4.9est.Property owner rating
See the review analysis ↓

PM company in Richmond, VA

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 659 public reviewers say about Keyrenter Property Management Richmond

We read all 659 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 29, 2026

4.7headline rating · 659 reviews
WHO WROTE THEM
  • 15% property owners · ~102 · 4.9 stars
  • 28% tenants · ~183 · 4.4 stars
  • 50% unattributed · 328 · 5.0 stars
  • 5% rating only · 35 · 4.2 stars
  • 2% excluded · 11 · 5.0 stars

Property owners

~102 reviews

Estimated

↑ 0.3 in 24 mo

Property owners praise

  • Friendly, helpful staff· 84%
  • Communication & responsiveness· 67%
  • Professionalism· 38%

Property owners complain about

    Tenants

    ~183 reviews

    Estimated

    Stable

    Tenants praise

    • Friendly, helpful staff· 66%
    • Communication & responsiveness· 37%
    • Smooth application process· 27%

    Tenants complain about

    • Communication breakdowns8%
    • Unprofessional conduct7%
    • Application process problems6%

    Summary

    659 reviews of Keyrenter Property Management Richmond

    Of the 659 public reviews we read, 624 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

    Summary of Property Owner Reviews for Keyrenter Property Management Richmond

    Property owners (in 102 reviews) rate the experience with Keyrenter Property Management Richmond 4.9 out of 5; with staff friendliness and communication being highlighted strengths.

    Summary of Tenant Reviews for Keyrenter Property Management Richmond

    Tenants (183 reviews) rate Keyrenter Property Management Richmond 4.4 out of 5; they most often praise staff friendliness and complain about communication (8% of tenant reviews).

    328 reviews don't say who wrote them. 35 are star ratings with no text. 6 written by agents, vendors or partners and 5 off-topic reviews are excluded.

    Estimated from public reviews as of Oct 29, 2026. Not a TrueMatch score.

    Report a problem with this estimate

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    Service area map

    Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

    Customer Reviews & Ratings

    Google
    4.7

    Based on 659 reviews

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    Why are public reviews split into property owners and tenants?

    Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

    How does Keyrenter Property Management Richmond correct or replace this estimate?

    By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

    How do I report a problem with this estimate?

    Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.