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West End Property Management

Glen Allen, VA, Dendron, VA, Richmond, VA, Laurel, VA, 
200+Doors managed
4.6Google · 87 reviews
5.0est.Property owner rating
See the review analysis ↓

PM company in Glen Allen, VA

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 87 public reviewers say about West End Property Management

We read all 87 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 28, 2026

4.6headline rating · 87 reviews
WHO WROTE THEM
  • 12% property owners · ~10 · 5.0 stars
  • 25% tenants · ~22 · 3.7 stars
  • 29% unattributed · 25 · 5.0 stars
  • 23% rating only · 20 · 4.7 stars
  • 11% excluded · 10 · 5.0 stars

Property owners

~10 reviews

Estimated

Stable

Property owners praise

  • Leasing speed· 50%
  • Tenant screening· 40%
  • Communication & responsiveness· 30%

Property owners complain about

    Tenants

    ~22 reviews

    Estimated

    Stable

    Tenants praise

    • Friendly, helpful staff· 45%
    • Communication & responsiveness· 23%
    • Fast maintenance turnaround· 18%

    Tenants complain about

    • Unprofessional conduct18%
    • Communication breakdowns14%
    • Application fees9%

    Summary

    87 reviews of West End Property Management

    Of the 87 public reviews we read, 67 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

    Summary of Property Owner Reviews for West End Property Management

    Property owners (in 10 reviews) rate the experience with West End Property Management 5.0 out of 5; with leasing speed and tenant screening being highlighted strengths.

    Summary of Tenant Reviews for West End Property Management

    Tenants (22 reviews) rate West End Property Management 3.7 out of 5; they most often praise staff friendliness and complain about professionalism (18% of tenant reviews).

    25 reviews don't say who wrote them. 20 are star ratings with no text. 3 written by agents, vendors or partners and 7 off-topic reviews are excluded.

    Estimated from public reviews as of Oct 28, 2026. Not a TrueMatch score.

    Report a problem with this estimate

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    Service area map

    Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

    Customer Reviews & Ratings

    Google
    4.6

    Based on 87 reviews

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    What does “Listed, not rated” mean?

    The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

    Can a property manager pay to appear on this page?

    No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

    Why are public reviews split into property owners and tenants?

    Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

    How does West End Property Management correct or replace this estimate?

    By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

    How do I report a problem with this estimate?

    Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.