Verified #1 verified in West Point
AustinVestors Property Management
Round Rock · West Point · Smithville
- Repairs in 6 days
- 96.7% renewals
- 90.4% occupancy
Trusted Property Management
100+Doors managed
3.9Google · 78 reviews
4.9est.Property owner rating
PM company in Cedar Park, TX
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 78 public reviewers say about Trusted Property Management
We read all 78 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Sep 30, 2026
3.9headline rating · 78 reviews
WHO WROTE THEM- 20% property owners · ~16 · 4.9 stars
- 53% tenants · ~41 · 3.5 stars
- 17% unattributed · 13 · 4.1 stars
- 9% rating only · 7 · 3.9 stars
- 1% excluded · 1 · 5.0 stars
Property owners
~16 reviewsEstimated
Stable
Property owners praise
- Communication & responsiveness· 69%
- Professionalism· 56%
- Friendly, helpful staff· 50%
Property owners complain about
- Communication breakdowns6%
Tenants
~41 reviewsEstimated
Stable
Tenants praise
- Communication & responsiveness· 37%
- Fast maintenance turnaround· 29%
- Friendly, helpful staff· 27%
Tenants complain about
- Communication breakdowns29%
- Maintenance turnaround20%
- Unprofessional conduct20%
Summary
78 reviews of Trusted Property Management
Of the 78 public reviews we read, 71 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Trusted Property Management
Property owners (in 16 reviews) rate the experience with Trusted Property Management 4.9 out of 5; with communication and professionalism being highlighted strengths and most often complain about communication (6% of property owner reviews).
Summary of Tenant Reviews for Trusted Property Management
Tenants (41 reviews) rate Trusted Property Management 3.5 out of 5; they most often praise communication and complain about communication (29% of tenant reviews).
13 reviews don't say who wrote them. 7 are star ratings with no text. 1 written by agents, vendors or partners is excluded.
Estimated from public reviews as of Sep 30, 2026. Not a TrueMatch score.
VERIFIED PERFORMANCE REPORT
How Trusted Property Management compares with verified West Point property managers
Verified property managers sync their management software and let PropertyManagement.com survey their clients directly. Unverified property managers have no verified record, so they can only be estimated from public reviews.
Metric
Trusted Property Management
No verified record
Verified PM · West Point
Verified client surveys · certified metrics
Phone picked up (not voicemail)
Trusted Property ManagementNo verified data
Verified PM · West Point58%1 of 1 · 24 property owner responses
Median repair time
Trusted Property ManagementNo verified data
Verified PM · West Point6.0 days1 of 1 certified
Occupancy rate
Trusted Property ManagementNo verified data
Verified PM · West Point90.4%1 of 1 certified
Property owner satisfaction
Trusted Property ManagementNo verified data
Verified PM · West Point71% of property owners satisfied1 of 1 · 24 property owner responses
Verified values are live where the manager’s software is synced, otherwise as certified.
Verified data as of Oct 13, 2026
Like a vehicle history report for your property manager: the verified record is the one they can’t edit.
VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS
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Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Google
3.9
Based on 78 reviews
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What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Trusted Property Management correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.