Verified #1 verified in West Point
AustinVestors Property Management
Round Rock · West Point · Smithville
- Repairs in 6 days
- 96.7% renewals
- 90.4% occupancy
Stone Oak Property Management
300+Doors managed
15Years in business
4.3Google · 301 reviews
4.6est.Property owner rating
PM company in Austin, TX
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 301 public reviewers say about Stone Oak Property Management
We read all 301 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Sep 30, 2026
4.3headline rating · 301 reviews
WHO WROTE THEM- 30% property owners · ~90 · 4.6 stars
- 32% tenants · ~97 · 3.5 stars
- 24% unattributed · 72 · 4.8 stars
- 9% rating only · 28 · 4.4 stars
- 5% excluded · 14 · 4.4 stars
Property owners
~90 reviewsEstimated
Stable
Property owners praise
- Communication & responsiveness· 66%
- Friendly, helpful staff· 56%
- Professionalism· 46%
Property owners complain about
- Maintenance markups & surprise fees8%
Tenants
~97 reviewsEstimated
↑ 1.6 in 24 mo
Tenants praise
- Friendly, helpful staff· 48%
- Communication & responsiveness· 33%
- Fast maintenance turnaround· 24%
Tenants complain about
- Unprofessional conduct24%
- Maintenance turnaround14%
- Communication breakdowns10%
Summary
301 reviews of Stone Oak Property Management
Of the 301 public reviews we read, 273 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Stone Oak Property Management
Property owners (in 90 reviews) rate the experience with Stone Oak Property Management 4.6 out of 5; with communication and staff friendliness being highlighted strengths and most often complain about fees markups (8% of property owner reviews).
Summary of Tenant Reviews for Stone Oak Property Management
Tenants (97 reviews) rate Stone Oak Property Management 3.5 out of 5; they most often praise staff friendliness and complain about professionalism (24% of tenant reviews).
72 reviews don't say who wrote them. 28 are star ratings with no text. 7 written by agents, vendors or partners and 7 off-topic reviews are excluded.
Estimated from public reviews as of Sep 30, 2026. Not a TrueMatch score.
VERIFIED PERFORMANCE REPORT
How Stone Oak Property Management compares with verified West Point property managers
Verified property managers sync their management software and let PropertyManagement.com survey their clients directly. Unverified property managers have no verified record, so they can only be estimated from public reviews.
Metric
Stone Oak Property Management
No verified record
Verified PM · West Point
Verified client surveys · certified metrics
Phone picked up (not voicemail)
Stone Oak Property ManagementNo verified data
Verified PM · West Point58%1 of 1 · 24 property owner responses
Median repair time
Stone Oak Property ManagementNo verified data
Verified PM · West Point6.0 days1 of 1 certified
Occupancy rate
Stone Oak Property ManagementNo verified data
Verified PM · West Point90.4%1 of 1 certified
Property owner satisfaction
Stone Oak Property ManagementNo verified data
Verified PM · West Point71% of property owners satisfied1 of 1 · 24 property owner responses
Verified values are live where the manager’s software is synced, otherwise as certified.
Verified data as of Oct 13, 2026
Like a vehicle history report for your property manager: the verified record is the one they can’t edit.
VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS
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Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Google
4.3
Based on 301 reviews
Better Business Bureau
A+
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
Are you Stone Oak Property Management?
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What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Stone Oak Property Management correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.