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Smart Properties Management, LLC

Lakeland, FL, Plant City, FL, Winter Haven, FL, Zephyrhills, FL, 
300+Doors managed
11Years in business
4.0Google · 226 reviews
See the review analysis ↓

PM company in Lakeland, FL

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 226 public reviewers say about Smart Properties Management, LLC

We read all 226 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 30, 2026

4.0headline rating · 226 reviews
WHO WROTE THEM
  • 3% property owners · ~7
  • 53% tenants · ~121 · 3.9 stars
  • 17% unattributed · 38 · 4.9 stars
  • 24% rating only · 54 · 3.5 stars
  • 3% excluded · 6 · 4.2 stars

Property owners

Not enough property owners reviews yet. We need at least 10 property owners reviews to show an estimated rating and themes for this group.

Tenants

~121 reviews

Estimated

↓ 0.5 in 24 mo

Tenants praise

  • Friendly, helpful staff· 53%
  • Fast maintenance turnaround· 32%
  • Communication & responsiveness· 17%

Tenants complain about

  • Unprofessional conduct13%
  • Property condition at move-in11%
  • Communication breakdowns9%

Summary

226 reviews of Smart Properties Management, LLC

Of the 226 public reviews we read, 172 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for Smart Properties Management, LLC

Property owners (7 reviews): not enough attributed reviews to estimate a rating.

Summary of Tenant Reviews for Smart Properties Management, LLC

Tenants (121 reviews) rate Smart Properties Management, LLC 3.9 out of 5, down 0.5 over 24 months; they most often praise staff friendliness and complain about professionalism (13% of tenant reviews).

38 reviews don't say who wrote them. 54 are star ratings with no text. 2 written by agents, vendors or partners and 4 off-topic reviews are excluded.

Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.

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VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
4.0

Based on 226 reviews

Better Business Bureau
A+

Based on 3 reviews

BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

Are you Smart Properties Management, LLC?

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How PropertyManagement.com rates property managers

How does verification work?

A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.

What does “Listed, not rated” mean?

The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

Can a property manager pay to appear on this page?

No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does Smart Properties Management, LLC correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.