Elliott & Eijo Group
Performance Score
Based on vacancy rates, rent collection, maintenance response
Cost Score
Based on management fees, maintenance costs, value metrics
Trust Score
Based on service consistency, communication, agreement adherence
Credibility Score
Based on certifications, experience, market track record
Company Overview
Service Areas
Market coverage:
Company Details
2000 E Edgewood Dr #103, Lakeland, FL 33803, United States
Location(s) Served
Auburndale, FL, Bartow, FL, Brandon, FL
+14 more locations
Property Types
Credentials
Asset Class Focus
Company Size
Years in Business
18 years
Verification Status
Contact Information
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Frequently Asked Questions
Leasing
How long does it typically take to lease a property?
Our average leasing time ranges from 14 to 30 days, depending on market conditions, pricing, property readiness, and location. We conduct a thorough market analysis to price competitively and reduce vacancy time.
How is the rental rate determined?
We use real-time market data, comparable listings, and neighborhood trends to recommend the most strategic rental rate. We balance maximizing rent with minimizing vacancy for optimal ROI.
What marketing methods do you use?
We syndicate listings across top rental websites, including Zillow, Trulia, HotPads, Apartments.com, and our own high-traffic site. We also leverage professional photography, branded signage, social media outreach, and in-house tenant lead funnels.
Do you screen all prospective tenants?
Yes. All applicants undergo a comprehensive background screening, including credit history, income verification, rental history, employment status, and criminal background checks. We follow all Fair Housing guidelines and use a scoring matrix to evaluate each applicant consistently.
Who decides if a tenant is approved?
Elliott & Eijo Group reviews the applicant and either approves, declines, or recommends conditional approval based on our screening criteria. We always act in the owner's best financial interest and will notify you once a tenant is secured.
What's required of the tenant before move-in?
Approved tenants must sign the lease, pay the security deposit, and submit their first month's rent in certified funds. They're also onboarded into our Resident Benefit Package, which includes perks and protections that support lease compliance.
How is the lease structured?
We use a customized Florida lease agreement that protects the owner and complies with Florida Statutes. It includes clauses for maintenance, inspections, legal notices, and enforcement policies.
Will I get to review the lease or approve the tenant?
To protect all parties and ensure compliance with Fair Housing laws and Florida landlord-tenant regulations, Elliott & Eijo Group handles all lease approvals and documentation. Our leasing decisions are made using a consistent screening process and legal standards that individual owners may not be familiar with. This ensures you're protected from liability while securing a well-qualified tenant.
How do you handle properties with HOA requirements?
We collect all HOA documentation at intake and work with tenants to ensure compliance with rules, vehicle registration, and HOA approvals as required. We also communicate proactively with the HOA to prevent fines and violations.
What if my property isn't renting quickly?
If a property hasn't leased within the expected timeframe, we reassess the listing for pricing, presentation, and market conditions. We'll contact you with updated recommendations and strategies to improve traction.
Should I allow pets in my rental property?
Allowing pets significantly expands your pool of qualified applicants, as nearly 70% of U.S. households own a pet. We strongly encourage owners to consider pet-friendly policies to reduce vacancy time and increase rental income. All pets are screened through PetScreening.com to evaluate risk, breed, and behavior before approval. If an approved pet causes damage, it's handled through our lease and deposit policies.
What about emotional support animals (ESAs) or service animals?
Under federal law, emotional support animals and service animals are not considered pets. Therefore, they are not subject to pet rent, pet deposits, or pet fees. If a tenant provides the proper documentation for an ESA or a service animal, we are required to accommodate the request. All ESA and service animal documentation is verified through PetScreening.com to ensure compliance with HUD and Fair Housing standards.
Do I get charged a management fee when the home is vacant?
No. We do not charge a management fee when your property is vacant. Our goal is to get your property leased quickly, and we only begin collecting management fees once a tenant is placed and rent is collected.
How do your fees work?
Our management fee is performance-based. We only get paid on rent that is actually collected, so our success is directly tied to your property's performance. This ensures our goals align with yours: keeping your property occupied, rent paid, and operations running smoothly.
Maintenance
How are maintenance requests handled?
All maintenance requests are submitted through the tenant portal, where tenants can describe the issue, upload photos, and track the status. Once received, our team triages each request based on urgency and habitability before dispatching vendors. This ensures efficient service while avoiding unnecessary expenses.
Is there emergency support for tenants?
Yes. Tenants have access to a 24-hour maintenance hotline for emergencies that occur outside of business hours. Issues like major leaks, loss of HVAC, or safety concerns are escalated and addressed quickly to protect your property and ensure tenant safety.
What role does your AI assistant play in maintenance?
We use a smart AI maintenance assistant that interacts with tenants to troubleshoot and resolve common issues like tripped breakers, jammed disposals, or slow drains---often without sending a vendor. This minimizes unnecessary expenses and speeds up resolutions.
How are vendors chosen and managed?
For occupied properties, we require all vendors to be licensed and insured---no exceptions. This ensures legal compliance, protects tenant safety, and maintains professional standards. Owners may not assign or send unlicensed/uninsured vendors to perform work at an occupied property.
Will I be notified of maintenance issues or expenses?
Owners are notified only when a repair exceeds the maintenance threshold defined in the management agreement. For anything under that limit, we proceed without delay to maintain operational efficiency and tenant satisfaction.
How do you control maintenance costs---and how are you compensated?
We aim to control maintenance costs through preventative care, AI-assisted troubleshooting, and a vetted vendor network. In addition, we apply a standard markup to maintenance invoices. This small fee helps offset the time, manpower, and coordination involved in managing repairs---especially when compared to similar properties that require little to no attention but generate the same monthly revenue. The markup ensures that we can provide consistent, responsive service while keeping management fees balanced and fair across all properties.
Why is timely maintenance important?
We prioritize tenant retention as a key part of our management strategy. Prompt and professional maintenance response builds trust, reduces turnover, and helps preserve long-term rental income. Staying on top of legitimate requests keeps tenants satisfied and protects your investment.
Do you inspect the property regularly?
Yes. We conduct at least two inspections per year, each fully documented with photos and condition notes. These inspections allow owners to see how their property is being cared for, help identify deferred maintenance, and give insight into how well the tenant is maintaining the home. This proactive approach supports asset preservation and reduces surprises at move-out.
How are HOA violation notices handled?
We handle all HOA violation notices on your behalf. When a violation is received, we communicate with the tenant, coordinate compliance, and follow through until the issue is resolved---keeping you informed without requiring your involvement.