Verified #1 verified in West Point
AustinVestors Property Management
Round Rock · West Point · Smithville
- Repairs in 6 days
- 96.7% renewals
- 90.4% occupancy
Rental Success
PM company in Round Rock, TX
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 78 public reviewers say about Rental Success
We read all 78 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Sep 30, 2026
4.5headline rating · 78 reviews
WHO WROTE THEM- 10% property owners · ~8
- 29% tenants · ~23 · 3.6 stars
- 27% unattributed · 21 · 5.0 stars
- 31% rating only · 24 · 4.9 stars
- 3% excluded · 2 · 5.0 stars
Property owners
Not enough property owners reviews yet. We need at least 10 property owners reviews to show an estimated rating and themes for this group.
Tenants
~23 reviewsEstimated
↑ 0.6 in 24 mo
Tenants praise
- Friendly, helpful staff· 35%
- Fast maintenance turnaround· 26%
- Communication & responsiveness· 17%
Tenants complain about
- Maintenance turnaround22%
- Property condition at move-in17%
- Unprofessional conduct9%
Summary
78 reviews of Rental Success
Of the 78 public reviews we read, 54 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Rental Success
Property owners (8 reviews): not enough attributed reviews to estimate a rating.
Summary of Tenant Reviews for Rental Success
Tenants (23 reviews) rate Rental Success 3.6 out of 5; they most often praise staff friendliness and complain about maintenance turnaround (22% of tenant reviews).
21 reviews don't say who wrote them. 24 are star ratings with no text. 2 off-topic reviews are excluded.
Estimated from public reviews as of Sep 30, 2026. Not a TrueMatch score.
VERIFIED PERFORMANCE REPORT
How Rental Success compares with verified West Point property managers
Verified property managers sync their management software and let PropertyManagement.com survey their clients directly. Unverified property managers have no verified record, so they can only be estimated from public reviews.
Metric
Rental Success
No verified record
Verified PM · West Point
Verified client surveys · certified metrics
Phone picked up (not voicemail)
Rental SuccessNo verified data
Verified PM · West Point58%1 of 1 · 24 property owner responses
Median repair time
Rental SuccessNo verified data
Verified PM · West Point6.0 days1 of 1 certified
Occupancy rate
Rental SuccessNo verified data
Verified PM · West Point90.4%1 of 1 certified
Property owner satisfaction
Rental SuccessNo verified data
Verified PM · West Point71% of property owners satisfied1 of 1 · 24 property owner responses
Verified values are live where the manager’s software is synced, otherwise as certified.
Verified data as of Oct 13, 2026
Like a vehicle history report for your property manager: the verified record is the one they can’t edit.
VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS
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Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Google
4.5
Based on 78 reviews
Yelp
1.0
Based on 2 reviews
Better Business Bureau
A+
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
Are you Rental Success?
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How PropertyManagement.com rates property managers
How does verification work?
A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.
What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Rental Success correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.