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Lacy Management

Raleigh, NC, Cary, NC, Durham, NC, Apex, NC, 
400+Doors managed
7Years in business
4.6Google · 639 reviews
4.8est.Property owner rating
See the review analysis ↓

PM company in Raleigh, NC

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 639 public reviewers say about Lacy Management

We read all 639 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 29, 2026

4.6headline rating · 639 reviews
WHO WROTE THEM
  • 6% property owners · ~37 · 4.8 stars
  • 56% tenants · ~360 · 4.5 stars
  • 22% unattributed · 139 · 5.0 stars
  • 15% rating only · 98 · 4.7 stars
  • 1% excluded · 5 · 2.6 stars

Property owners

~37 reviews

Estimated

Stable

Property owners praise

  • Friendly, helpful staff· 81%
  • Communication & responsiveness· 65%
  • Leasing speed· 43%

Property owners complain about

    Tenants

    ~360 reviews

    Estimated

    Stable

    Tenants praise

    • Friendly, helpful staff· 61%
    • Fast maintenance turnaround· 39%
    • Communication & responsiveness· 30%

    Tenants complain about

    • Unprofessional conduct8%
    • Maintenance turnaround6%
    • Communication breakdowns5%

    Summary

    639 reviews of Lacy Management

    Of the 639 public reviews we read, 540 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

    Summary of Property Owner Reviews for Lacy Management

    Property owners (in 37 reviews) rate the experience with Lacy Management 4.8 out of 5; with staff friendliness and communication being highlighted strengths.

    Summary of Tenant Reviews for Lacy Management

    Tenants (360 reviews) rate Lacy Management 4.5 out of 5; they most often praise staff friendliness and complain about professionalism (8% of tenant reviews).

    139 reviews don't say who wrote them. 98 are star ratings with no text. 1 written by agents, vendors or partners and 4 off-topic reviews are excluded.

    Estimated from public reviews as of Oct 29, 2026. Not a TrueMatch score.

    Report a problem with this estimate

    VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS

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    Service area map

    Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

    Customer Reviews & Ratings

    Google
    4.6

    Based on 639 reviews

    Better Business Bureau
    NR

    BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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    What does “Listed, not rated” mean?

    The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

    Can a property manager pay to appear on this page?

    No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

    Why are public reviews split into property owners and tenants?

    Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

    How does Lacy Management correct or replace this estimate?

    By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

    How do I report a problem with this estimate?

    Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.