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Keystone Realty & Management

Nashville, TN, Clarksville, TN, Franklin, TN, Fairview, TN, 
800+Doors managed
16Years in business
3.8Google · 792 reviews
4.2est.Property owner rating
See the review analysis ↓

PM company in Clarksville, TN

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 793 public reviewers say about Keystone Realty & Management

We read all 793 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 29, 2026

3.8headline rating · 792 reviews
WHO WROTE THEM
  • 3% property owners · ~24 · 4.2 stars
  • 50% tenants · ~398 · 3.2 stars
  • 24% unattributed · 191 · 4.7 stars
  • 20% rating only · 158 · 3.9 stars
  • 3% excluded · 22 · 4.0 stars

Property owners

~24 reviews

Estimated

Stable

Property owners praise

  • Friendly, helpful staff· 58%
  • Communication & responsiveness· 38%
  • Professionalism· 38%

Property owners complain about

  • Maintenance turnaround13%
  • Owner statements late or unclear13%
  • Unprofessional conduct8%

Tenants

~398 reviews

Estimated

↓ 0.6 in 12 mo

Tenants praise

  • Friendly, helpful staff· 45%
  • Fast maintenance turnaround· 17%
  • Communication & responsiveness· 15%

Tenants complain about

  • Unprofessional conduct29%
  • Deposit deductions at move-out15%
  • Communication breakdowns12%

Summary

793 reviews of Keystone Realty & Management

Of the 793 public reviews we read, 633 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for Keystone Realty & Management

Property owners (in 24 reviews) rate the experience with Keystone Realty & Management 4.2 out of 5; with staff friendliness and communication being highlighted strengths and most often complain about maintenance turnaround (13% of property owner reviews).

Summary of Tenant Reviews for Keystone Realty & Management

Tenants (398 reviews) rate Keystone Realty & Management 3.2 out of 5, down 0.6 over 12 months; they most often praise staff friendliness and complain about professionalism (29% of tenant reviews).

191 reviews don't say who wrote them. 158 are star ratings with no text. 4 written by agents, vendors or partners and 18 off-topic reviews are excluded.

Estimated from public reviews as of Oct 29, 2026. Not a TrueMatch score.

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
3.8

Based on 792 reviews

Better Business Bureau
A-

Based on 9 reviews

BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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What does “Listed, not rated” mean?

The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

Can a property manager pay to appear on this page?

No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does Keystone Realty & Management correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.