Verified #1 verified in Salt Lake City
Netgain Property Management Services, LLC
Cedar City · Salt Lake City · Ogden
- Repairs in 2.8 days
- 86.2% occupancy
Concept Property Management
PM company in Salt Lake City, UT
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 1,240 public reviewers say about Concept Property Management
We read all 1,240 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Sep 30, 2026
4.2headline rating · 1,241 reviews
WHO WROTE THEM- 1% property owners · ~9
- 72% tenants · ~895 · 4.1 stars
- 18% unattributed · 221 · 4.9 stars
- 7% rating only · 93 · 3.6 stars
- 2% excluded · 22 · 4.5 stars
Property owners
Not enough property owners reviews yet. We need at least 10 property owners reviews to show an estimated rating and themes for this group.
Tenants
~895 reviewsEstimated
↑ 0.3 in 12 mo
Tenants praise
- Friendly, helpful staff· 56%
- Communication & responsiveness· 28%
- Fast maintenance turnaround· 27%
Tenants complain about
- Communication breakdowns9%
- Unprofessional conduct8%
- Maintenance turnaround8%
Summary
1,240 reviews of Concept Property Management
Of the 1,240 public reviews we read, 1,145 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Concept Property Management
Property owners (9 reviews): not enough attributed reviews to estimate a rating.
Summary of Tenant Reviews for Concept Property Management
Tenants (895 reviews) rate Concept Property Management 4.1 out of 5; they most often praise staff friendliness and complain about communication (9% of tenant reviews).
221 reviews don't say who wrote them. 93 are star ratings with no text. 12 written by agents, vendors or partners and 10 off-topic reviews are excluded.
Estimated from public reviews as of Sep 30, 2026. Not a TrueMatch score.
VERIFIED PERFORMANCE REPORT
How Concept Property Management compares with verified Salt Lake City property managers
Verified property managers sync their management software and let PropertyManagement.com survey their clients directly. Unverified property managers have no verified record, so they can only be estimated from public reviews.
Metric
Concept Property Management
No verified record
Verified PMs · Salt Lake City (4)
Verified client surveys · certified metrics
Phone picked up (not voicemail)
Concept Property ManagementNo verified data
Verified PMs · Salt Lake City (4)67%3 of 4 · 66 property owner responses
Median repair time
Concept Property ManagementNo verified data
Verified PMs · Salt Lake City (4)4.0 days3 of 4 certified
Occupancy rate
Concept Property ManagementNo verified data
Verified PMs · Salt Lake City (4)88.4%2 of 4 certified
Median days on market
Concept Property ManagementNo verified data
Verified PMs · Salt Lake City (4)29.3 days2 of 4 certified
Property owner satisfaction
Concept Property ManagementNo verified data
Verified PMs · Salt Lake City (4)78% of property owners satisfied4 of 4 · 115 property owner responses
Verified values are live where the manager’s software is synced, otherwise as certified.
Verified data as of Oct 16, 2026
Like a vehicle history report for your property manager: the verified record is the one they can’t edit.
VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS
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Ranked for your address
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Google
4.2
Based on 1200+ reviews
Yelp
2.1
Based on 59 reviews
Better Business Bureau
A+
Based on 3 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
Are you Concept Property Management?
Property owners searching for a manager in Salt Lake City see this page. Claim it, sync your data, and show verified performance instead of public reviews.
How PropertyManagement.com rates property managers
How does verification work?
A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.
What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Concept Property Management correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.