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Utility Profit

Moderate Confidence

Utility Profit offers a platform for utility billing, resident enrollment, and account management designed for property managers. The service aims to improve operational efficiency and add ancillary revenue.

Utility Management

Austin, TXFounded 202411-50 employees
VPI Score
81.5 VPISurging

Raw Score: 84.5

Moderate Confidence16 responses
View comparison

VPI Score Breakdown

Component scores use Bayesian smoothing so scores stay reliable when response counts are low.

How we score

NPS

40% of VPI Score

+68.8

NPS (-100 to +100)

Performance

20% of VPI Score

81.6 out of 100

out of 100

Ease of Use

15% of VPI Score

84.8 out of 100

out of 100

Support Quality

15% of VPI Score

80.7 out of 100

out of 100

Pricing

5% of VPI Score

85.3 out of 100

out of 100

Credibility

5% of VPI Score

80.2 out of 100

out of 100

Data Confidence & Momentum

Surging

Bayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.

Effective N

15.3

Raw Responses

16

Tier

Listed

Scores

Raw: 84.5 · Smoothed: 81.5

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VPI Head-to-Head

6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.

NPSPerformanceEaseSupportPricingCredibility
Utility ProfitIndustry Average

+68.8

NPS

+8%

81.6

Performance

-5%

84.8

Ease

+15%

80.7

Support

+15%

85.3

Pricing

+3%

80.2

Credibility

+0%

5/6 Metrics Won

Utility Profit generates 15% better Ease of Use than Industry Average.

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VPI Performance Comparison

Comparing Utility Profit vs Industry Average. All values are Bayesian-smoothed for reliability.

Utility Profit Industry Average
NPS
Performance
Ease of Use
Support
Pricing
Credibility
020406080100

Performance Insight: Utility Profit outperforms Industry Average by 10.8 pts in Ease of Use.

Customer Voice

Ensures utility accounts are set up

Verified respondent · Score 9

Ensures utility set up

Verified respondent · Score 9

Gets tenants to set up utilities while paying us a little for them to do it

Verified respondent · Score 9

Utilities Area for improvement: Pay much quicker

Verified respondent · Score 7

Layout of product that needs a few tweaks, making it seamless in property manager’s operations

Verified respondent · Score 10

Hook up our tenants utilities

Verified respondent · Score 10

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