Second Nature
High ConfidenceSecond Nature partners with property managers to deliver resident benefits packages, including air filter delivery and other amenity programs. Their platform is designed to improve resident satisfaction while generating additional revenue.
Resident Benefits
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+54.1
NPS (-100 to +100)
Performance
20% of VPI Score
78.1 out of 100
out of 100
Ease of Use
15% of VPI Score
84.9 out of 100
out of 100
Support Quality
15% of VPI Score
83.4 out of 100
out of 100
Pricing
5% of VPI Score
84.0 out of 100
out of 100
Credibility
5% of VPI Score
89.1 out of 100
out of 100
Data Confidence & Momentum
— DecliningBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
32.5
Raw Responses
37
Tier
VerifiedScores
Raw: 81.1 · Smoothed: 80.2
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+54.1
NPS
+3%
78.1
Performance
-9%
84.9
Ease
+15%
83.4
Support
+19%
84.0
Pricing
+1%
89.1
Credibility
+11%
Second Nature generates 19% better support quality than Industry Average.
See how they stack up against the competition
Compare Second Nature head-to-head with 90 other vendors
VPI Performance Comparison
Comparing Second Nature vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Second Nature outperforms Industry Average by 13.4 pts in Support.
Customer Voice
“triple win”
“Their attention to their client base is unmatched. The services they offer are exceptional and make our business much easier and profitable.”
“Marketing lol. Also they execute well on their RBP packages”
“Customer service is top notch. Very prompt and pro-active”
“Listening Area for improvement: Start an owner filter program”
“Provides a valuable product and competitive rates.”
“Customer service and understanding the resident”
“Innovate in the property management industry”
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