Second Nature
Moderate ConfidenceSecond Nature partners with property managers to deliver resident benefits packages, including air filter delivery and other amenity programs. Their platform is designed to improve resident satisfaction while generating additional revenue.
Resident Benefits
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+75.0
NPS (-100 to +100)
Performance
20% of VPI Score
81.5 out of 100
out of 100
Ease of Use
15% of VPI Score
83.6 out of 100
out of 100
Support Quality
15% of VPI Score
79.5 out of 100
out of 100
Pricing
5% of VPI Score
89.5 out of 100
out of 100
Credibility
5% of VPI Score
89.8 out of 100
out of 100
Data Confidence & Momentum
— StableBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
12.0
Raw Responses
12
Tier
ListedScores
Raw: 87.1 · Smoothed: 82.4
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+75.0
NPS
+10%
81.5
Performance
-5%
83.6
Ease
+13%
79.5
Support
+14%
89.5
Pricing
+8%
89.8
Credibility
+12%
Second Nature generates 12% better Credibility than Industry Average.
See how they stack up against the competition
Compare Second Nature head-to-head with 86 other vendors
VPI Performance Comparison
Comparing Second Nature vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Second Nature outperforms Industry Average by 9.8 pts in Credibility.
Customer Voice
+75.0 NPS SCORE
Actual NPS (-100 to +100) from 12 survey responses
NPS is calculated from all 12 survey responses. The breakdown above shows the 8 respondents who also left a written review.
Survey Responses
What they thought Second Nature does well:
triple win
What they thought Second Nature does well:
Their attention to their client base is unmatched. The services they offer are exceptional and make our business much easier and profitable.
What they thought Second Nature does well:
Marketing lol. Also they execute well on their RBP packages
What they thought Second Nature does well:
Customer service is top notch. Very prompt and pro-active
What they thought Second Nature does well:
Listening
What they thought Second Nature could improve:
Start an owner filter program
What they thought Second Nature does well:
Provides a valuable product and competitive rates.
What they thought Second Nature does well:
Customer service and understanding the resident
What they thought Second Nature does well:
Innovate in the property management industry
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