Second Nature
Second Nature partners with property managers to deliver resident benefits packages, including air filter delivery and other amenity programs. Their platform is designed to improve resident satisfaction while generating additional revenue.
Resident Benefits
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+82.0
NPS (-100 to +100)
Performance
20% of VPI Score
82.3 out of 100
out of 100
Ease of Use
15% of VPI Score
84.5 out of 100
out of 100
Support Quality
15% of VPI Score
80.0 out of 100
out of 100
Pricing
5% of VPI Score
91.5 out of 100
out of 100
Credibility
5% of VPI Score
88.8 out of 100
out of 100
Data Confidence & Momentum
— StableBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
10.0
Raw Responses
10
Tier
ListedScores
Raw: 89.3 · Smoothed: 84.5
VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
82.0
NPS
+11%
82.3
Performance
-4%
84.5
Ease
+14%
80.0
Support
+14%
91.5
Pricing
+10%
88.8
Credibility
+11%
Second Nature generates 14% better Ease of Use than Industry Average.
See how they stack up against the competition
Compare Second Nature head-to-head with 76 other vendors
VPI Performance Comparison
Comparing Second Nature vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Second Nature outperforms Industry Average by 10.5 pts in Ease of Use.
Customer Voice
+82.0 NPS SCORE
NPS from verified performance data
Survey Responses
No survey responses to show for this filter.
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