Pacific West
Pacific West Bank is a relationship-focused financial institution serving businesses, nonprofits, and individuals in the Portland metro area. They specialize in commercial lending, treasury management, and community-driven banking solutions with a commitment to local growth.
Banking
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+100.0
NPS (-100 to +100)
Performance
20% of VPI Score
86.0 out of 100
out of 100
Ease of Use
15% of VPI Score
74.0 out of 100
out of 100
Support Quality
15% of VPI Score
70.0 out of 100
out of 100
Pricing
5% of VPI Score
83.0 out of 100
out of 100
Credibility
5% of VPI Score
80.0 out of 100
out of 100
Data Confidence & Momentum
— StableBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
0.0
Raw Responses
0
Tier
ListedScores
Raw: 99.0 · Smoothed: 84.0
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+100.0
NPS
+0%
86.0
Performance
+0%
74.0
Ease
+0%
70.0
Support
+0%
83.0
Pricing
+0%
80.0
Credibility
+0%
Pacific West vs Industry Average across 6 VPI components.
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VPI Performance Comparison
Comparing Pacific West vs Industry Average. All values are Bayesian-smoothed for reliability.
Customer Voice
+100.0 NPS SCORE
NPS from verified performance data
Survey Responses
No survey responses to show for this filter.
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