Matterport
Low ConfidenceMatterport creates 3D digital twins and interactive tours used to market, manage, and document spaces. Founded in 2011 and headquartered in Sunnyvale, CA, it serves property managers with spatial data and visualization tools.
Marketing Photography
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+55.6
NPS (-100 to +100)
Performance
20% of VPI Score
75.3 out of 100
out of 100
Ease of Use
15% of VPI Score
79.7 out of 100
out of 100
Support Quality
15% of VPI Score
73.7 out of 100
out of 100
Pricing
5% of VPI Score
84.7 out of 100
out of 100
Credibility
5% of VPI Score
85.5 out of 100
out of 100
Data Confidence & Momentum
— DecliningBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
9.0
Raw Responses
9
Tier
ListedScores
Raw: 77.3 · Smoothed: 77.5
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+55.6
NPS
+2%
75.3
Performance
-12%
79.7
Ease
+8%
73.7
Support
+5%
84.7
Pricing
+2%
85.5
Credibility
+7%
Matterport generates 8% better Ease of Use than Industry Average.
See how they stack up against the competition
Compare Matterport head-to-head with 88 other vendors
VPI Performance Comparison
Comparing Matterport vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Matterport outperforms Industry Average by 5.7 pts in Ease of Use.
Customer Voice
+55.6 NPS SCORE
Actual NPS (-100 to +100) from 9 survey responses
NPS is calculated from all 9 survey responses. The breakdown above shows the 4 respondents who also left a written review.
Survey Responses
What they thought Matterport does well:
Their 3D modeling and pricing are fair for the offerings and we have used them for many years both in residential sales and property management.
What they thought Matterport does well:
Virtual tours and "dollhouse" imaging
What they thought Matterport could improve:
Wish we could do them just a bit quicker
What they thought Matterport does well:
The product is fantastic.
What they thought Matterport does well:
Their tours and hosting platform are all very high quality
What they thought Matterport could improve:
Their pricing model changed a couple of years ago, and went way up. Probably a bit overpriced with all the other options out there now.
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