Latchel
Low ConfidenceLatchel streamlines property maintenance with 24/7 coordination and resident amenities. Founded in 2017 and based in Seattle, it combines AI troubleshooting with human support to reduce dispatching.
Maintenance Software
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+87.5
NPS (-100 to +100)
Performance
20% of VPI Score
83.6 out of 100
out of 100
Ease of Use
15% of VPI Score
84.5 out of 100
out of 100
Support Quality
15% of VPI Score
82.5 out of 100
out of 100
Pricing
5% of VPI Score
91.5 out of 100
out of 100
Credibility
5% of VPI Score
86.3 out of 100
out of 100
Data Confidence & Momentum
— SurgingBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
10.0
Raw Responses
8
Tier
ListedScores
Raw: 90.4 · Smoothed: 83.5
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+87.5
NPS
+11%
83.6
Performance
-3%
84.5
Ease
+14%
82.5
Support
+18%
91.5
Pricing
+10%
86.3
Credibility
+8%
Latchel generates 18% better support quality than Industry Average.
See how they stack up against the competition
Compare Latchel head-to-head with 90 other vendors
VPI Performance Comparison
Comparing Latchel vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Latchel outperforms Industry Average by 12.5 pts in Support.
Customer Voice
+87.5 NPS SCORE
Actual NPS (-100 to +100) from 8 survey responses
NPS is calculated from all 8 survey responses. The breakdown above shows the 1 respondents who also left a written review.
Survey Responses
What they thought Latchel does well:
We don't use Latchel to coordinate maintenance, we use their "maintenance concierge" that allows residents to coordinate maintenance that is the tenant's responsibility like lawn care or cleaning/etc. They do a great job in assisting residents with this task.
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