Enterprise Bank
Verified High ConfidenceEnterprise Bank & Trust is a full service lending and depository bank; Offering a specialized banking division built for property management companies, with industry-focused solutions such as broker trust and escrow accounts, acquisition lending, payment processing, and tools to take advantage of multiple revenue streams. Backed by deep expertise in property management operations, the bank helps firms streamline collections and disbursements, earn excess revenue to offset third party expenses, while maintaining strict compliance with trust account regulations.
Banking
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+92.2
NPS (-100 to +100)
Performance
20% of VPI Score
83.4 out of 100
out of 100
Ease of Use
15% of VPI Score
92.1 out of 100
out of 100
Support Quality
15% of VPI Score
92.6 out of 100
out of 100
Pricing
5% of VPI Score
94.2 out of 100
out of 100
Credibility
5% of VPI Score
94.9 out of 100
out of 100
Data Confidence & Momentum
— StableBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
64.0
Raw Responses
64
Tier
VerifiedScores
Raw: 93.4 · Smoothed: 90.9
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+92.2
NPS
+26%
83.4
Performance
-3%
92.1
Ease
+24%
92.6
Support
+32%
94.2
Pricing
+13%
94.9
Credibility
+19%
Enterprise Bank generates 32% better support quality than Industry Average.
See how they stack up against the competition
Compare Enterprise Bank head-to-head with 88 other vendors
VPI Performance Comparison
Comparing Enterprise Bank vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Enterprise Bank outperforms Industry Average by 22.6 pts in Support.
Customer Voice
+92.2 NPS SCORE
Actual NPS (-100 to +100) from 64 survey responses
NPS is calculated from all 64 survey responses. The breakdown above shows the 40 respondents who also left a written review.
Survey Responses
What they thought Enterprise Bank does well:
They are property management centric and are set up properly to handle the requirements we have as property manager.
What they thought Enterprise Bank does well:
Being stable
What they thought Enterprise Bank does well:
Customer service, Allison and Marshall are great
What they thought Enterprise Bank does well:
Customer service, looking out for us, offering their expertise
What they thought Enterprise Bank does well:
Great product and great customer service.
What they thought Enterprise Bank does well:
Serve the property management industry well,
What they thought Enterprise Bank does well:
There are customer service is phenomenal, particularly in the property management arena
What they thought Enterprise Bank does well:
Customer support is awesome!
What they thought Enterprise Bank does well:
The support is great when needed.
What they thought Enterprise Bank does well:
The best vendor in the PM industry. Everyone should be using them!
What they thought Enterprise Bank does well:
The are client centric and always look to help ensure we are maximizing our profits
What they thought Enterprise Bank does well:
Great at trust accounting and great value!
What they thought Enterprise Bank does well:
Onboarding - both as a new customer and after we've acquired other property management companies.
What they thought Enterprise Bank does well:
Thoroughly explains everything related to your account, the process and compliance to make sure you're covered.
What they thought Enterprise Bank does well:
Industry specific banking - for us proper trust accounting for Property Management.
What they thought Enterprise Bank does well:
Quick response to any banking needs we have
What they thought Enterprise Bank does well:
Everything! Support is awsome! User friendly, and the credits are a game changer.
What they thought Enterprise Bank does well:
credits
What they thought Enterprise Bank could improve:
nacha
What they thought Enterprise Bank does well:
Allison is amazing
What they thought Enterprise Bank does well:
They have top notch support even though we rarely need it.
What they thought Enterprise Bank does well:
Client Support
What they thought Enterprise Bank does well:
Responsive customer support.
What they thought Enterprise Bank does well:
Understands property management, accounting, and property management owners as their client
What they thought Enterprise Bank does well:
Customer service
What they thought Enterprise Bank does well:
Customer service
What they thought Enterprise Bank does well:
Answers my emails!!!! and Jermee is AWESOME:)
What they thought Enterprise Bank does well:
They add tremendous value to property managers.
What they thought Enterprise Bank does well:
KNOWS THE PROPERTY MANAGEMENT BUSINESS INSIDE AND OUT
What they thought Enterprise Bank does well:
The PM Team at Enterpise bank is quick to answer questions. I always have someone on the other end that knows me.
What they thought Enterprise Bank does well:
Their customer service is extremely responsive and their property management focused banking solutions surpass the competition.
What they thought Enterprise Bank does well:
Enterprise Bank is very quick and detailed in responding to client inquiries/needs.
What they thought Enterprise Bank does well:
Earnings Credits
What they thought Enterprise Bank does well:
Keeps us compliant
What they thought Enterprise Bank does well:
Keep track of our trust accounts
What they thought Enterprise Bank does well:
Customer Service and Response
What they thought Enterprise Bank does well:
The support team is relatively quick, personable and helpful.
What they thought Enterprise Bank does well:
online account is very user friendly and easy to use. Anytime I call in I am quickly helped and everyone is very professional. Have nothing negative to say other than I wish there was a physical branch in Las Cruces NM.
What they thought Enterprise Bank does well:
Enterprise bank provides valuable services to the residential property management profession, and thier customer service is superb.
What they thought Enterprise Bank does well:
Support is very efficient and seemingly always available in the off chance you need it!
What they thought Enterprise Bank does well:
They have an outstanding leadership team and provide exceptional customer service