Columbia Bank
Low ConfidenceColumbia Bank provides consumer and commercial banking services across New Jersey. The bank emphasizes local communities and long-term customer relationships.
Banking
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+100.0
NPS (-100 to +100)
Performance
20% of VPI Score
88.3 out of 100
out of 100
Ease of Use
15% of VPI Score
78.3 out of 100
out of 100
Support Quality
15% of VPI Score
75.0 out of 100
out of 100
Pricing
5% of VPI Score
85.8 out of 100
out of 100
Credibility
5% of VPI Score
83.3 out of 100
out of 100
Data Confidence & Momentum
— StableBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
2.0
Raw Responses
2
Tier
ListedScores
Raw: 100.0 · Smoothed: 80.9
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+100.0
NPS
+6%
88.3
Performance
+3%
78.3
Ease
+6%
75.0
Support
+7%
85.8
Pricing
+3%
83.3
Credibility
+4%
Columbia Bank generates 7% better support quality than Industry Average.
See how they stack up against the competition
Compare Columbia Bank head-to-head with 88 other vendors
VPI Performance Comparison
Comparing Columbia Bank vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Columbia Bank outperforms Industry Average by 5.0 pts in Support.
Customer Voice
+100.0 NPS SCORE
Actual NPS (-100 to +100) from 2 survey responses
NPS is calculated from all 2 survey responses. The breakdown above shows the 1 respondents who also left a written review.
Survey Responses
What they thought Columbia Bank does well:
Customer service
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