Citizen Home Solutions
Low ConfidenceCitizen provides a co-branded platform where residents can manage utility and home service setups online or with a Citizen expert. Property managers gain transparency and move-in ready utility setups. Founded in 2016 and headquartered in Dallas.
Utility Management
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+33.3
NPS (-100 to +100)
Performance
20% of VPI Score
70.9 out of 100
out of 100
Ease of Use
15% of VPI Score
82.4 out of 100
out of 100
Support Quality
15% of VPI Score
76.3 out of 100
out of 100
Pricing
5% of VPI Score
87.9 out of 100
out of 100
Credibility
5% of VPI Score
80.3 out of 100
out of 100
Data Confidence & Momentum
— DecliningBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
9.0
Raw Responses
9
Tier
ListedScores
Raw: 72.5 · Smoothed: 75.5
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+33.3
NPS
-5%
70.9
Performance
-18%
82.4
Ease
+11%
76.3
Support
+9%
87.9
Pricing
+6%
80.3
Credibility
+0%
Citizen Home Solutions generates 11% better Ease of Use than Industry Average.
See how they stack up against the competition
Compare Citizen Home Solutions head-to-head with 88 other vendors
VPI Performance Comparison
Comparing Citizen Home Solutions vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Citizen Home Solutions outperforms Industry Average by 8.4 pts in Ease of Use.
Customer Voice
+33.3 NPS SCORE
Actual NPS (-100 to +100) from 9 survey responses
NPS is calculated from all 9 survey responses. The breakdown above shows the 2 respondents who also left a written review.
Survey Responses
What they thought Citizen Home Solutions does well:
helps us with compliance while creating profit for us
What they thought Citizen Home Solutions does well:
Extra way to generate additional revenue for "hands off" utilities services which all tenants must do anyway
What they thought Citizen Home Solutions could improve:
Not much income generated as not every tenant is willing to use Citizens
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