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Buildium

Moderate Confidence

Buildium is cloud-based property management software for residential property managers. The platform provides leasing, accounting, maintenance, and operations in one place, with over 2 million residential units under management globally. Buildium was acquired by RealPage in 2019.

Property Management Software

Boston, MAFounded 2004201 - 500 employees
VPI Score
72.4 VPIStable

Raw Score: 69.2

Moderate Confidence17 responses
View comparison

VPI Score Breakdown

Component scores use Bayesian smoothing so scores stay reliable when response counts are low.

How we score

NPS

40% of VPI Score

+5.9

NPS (-100 to +100)

Performance

20% of VPI Score

85.8 out of 100

out of 100

Ease of Use

15% of VPI Score

79.6 out of 100

out of 100

Support Quality

15% of VPI Score

71.6 out of 100

out of 100

Pricing

5% of VPI Score

78.8 out of 100

out of 100

Credibility

5% of VPI Score

79.1 out of 100

out of 100

Data Confidence & Momentum

Stable

Bayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.

Effective N

19.3

Raw Responses

17

Tier

Verified

Scores

Raw: 69.2 · Smoothed: 72.4

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VPI Head-to-Head

6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.

NPSPerformanceEaseSupportPricingCredibility
BuildiumIndustry Average

+5.9

NPS

-19%

85.8

Performance

+0%

79.6

Ease

+8%

71.6

Support

+2%

78.8

Pricing

-5%

79.1

Credibility

-1%

2/6 Metrics Won

Buildium generates 8% better Ease of Use than Industry Average.

See how they stack up against the competition

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VPI Performance Comparison

Comparing Buildium vs Industry Average. All values are Bayesian-smoothed for reliability.

Buildium Industry Average
NPS
Performance
Ease of Use
Support
Pricing
Credibility
020406080100

Performance Insight: Buildium outperforms Industry Average by 5.6 pts in Ease of Use.

Customer Voice

Not sure if it's just my familiarity with it, but any info I need is usually pretty easy to find and navigate to Area for improvement: We have issues with their customer support the past 3 months on some medium sized problems within their software that have impeded our day to day operations

Verified respondent · Score 7

It is a solid accounting software with many automated steps and open to integrations with many new software developers.

Verified respondent · Score 9

Many integrations make it easy to expand my tech stack Area for improvement: I receive complaints that the owner statement is confusing to read

Verified respondent · Score 8

I think the software is easy to use and train new employees on

Verified respondent · Score 10

Accounting

Verified respondent · Score 6

Accounting

Verified respondent · Score 9

Accounting

Verified respondent · Score 4

Financial statements

Verified respondent · Score 6

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