Buildium
Moderate ConfidenceBuildium is cloud-based property management software for residential property managers. The platform provides leasing, accounting, maintenance, and operations in one place, with over 2 million residential units under management globally. Buildium was acquired by RealPage in 2019.
Property Management Software
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+6.3
NPS (-100 to +100)
Performance
20% of VPI Score
84.8 out of 100
out of 100
Ease of Use
15% of VPI Score
78.7 out of 100
out of 100
Support Quality
15% of VPI Score
71.8 out of 100
out of 100
Pricing
5% of VPI Score
82.9 out of 100
out of 100
Credibility
5% of VPI Score
79.0 out of 100
out of 100
Data Confidence & Momentum
— DecliningBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
21.0
Raw Responses
16
Tier
VerifiedScores
Raw: 69.9 · Smoothed: 72.7
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+6.3
NPS
-18%
84.8
Performance
-1%
78.7
Ease
+6%
71.8
Support
+3%
82.9
Pricing
+0%
79.0
Credibility
-1%
Buildium generates 6% better Ease of Use than Industry Average.
See how they stack up against the competition
Compare Buildium head-to-head with 88 other vendors
VPI Performance Comparison
Comparing Buildium vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Buildium outperforms Industry Average by 4.7 pts in Ease of Use.
Customer Voice
+6.3 NPS SCORE
Actual NPS (-100 to +100) from 16 survey responses
NPS is calculated from all 16 survey responses. The breakdown above shows the 8 respondents who also left a written review.
Survey Responses
What they thought Buildium does well:
Not sure if it's just my familiarity with it, but any info I need is usually pretty easy to find and navigate to
What they thought Buildium could improve:
We have issues with their customer support the past 3 months on some medium sized problems within their software that have impeded our day to day operations
What they thought Buildium does well:
It is a solid accounting software with many automated steps and open to integrations with many new software developers.
What they thought Buildium does well:
Many integrations make it easy to expand my tech stack
What they thought Buildium could improve:
I receive complaints that the owner statement is confusing to read
What they thought Buildium does well:
I think the software is easy to use and train new employees on
What they thought Buildium does well:
Continues to update their system
What they thought Buildium could improve:
Accounting
What they thought Buildium does well:
Accounting
What they thought Buildium does well:
Leasing applicant checklist
What they thought Buildium does well:
Buildium's resident portals are clear to set up.
What they thought Buildium could improve:
Financial statements
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