Bank of America
Low ConfidenceBank of America is a multinational financial services holding company headquartered in Charlotte, NC. It provides consumer banking, corporate banking, wealth management, and investment banking services. It was formed in 1998 through the merger of NationsBank and BankAmerica.
Banking
VPI Score Breakdown
Component scores use Bayesian smoothing so scores stay reliable when response counts are low.
NPS
40% of VPI Score
+0.0
NPS (-100 to +100)
Performance
20% of VPI Score
81.6 out of 100
out of 100
Ease of Use
15% of VPI Score
72.1 out of 100
out of 100
Support Quality
15% of VPI Score
70.8 out of 100
out of 100
Pricing
5% of VPI Score
80.8 out of 100
out of 100
Credibility
5% of VPI Score
79.2 out of 100
out of 100
Data Confidence & Momentum
— StableBayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.
Effective N
2.0
Raw Responses
2
Tier
ListedScores
Raw: 59.8 · Smoothed: 75.1
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VPI Head-to-Head
6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.
+0.0
NPS
-5%
81.6
Performance
-5%
72.1
Ease
-3%
70.8
Support
+1%
80.8
Pricing
-3%
79.2
Credibility
-1%
Bank of America generates 1% better support quality than Industry Average.
See how they stack up against the competition
Compare Bank of America head-to-head with 88 other vendors
VPI Performance Comparison
Comparing Bank of America vs Industry Average. All values are Bayesian-smoothed for reliability.
Performance Insight: Bank of America outperforms Industry Average by 0.8 pts in Support.
Customer Voice
+0.0 NPS SCORE
Actual NPS (-100 to +100) from 2 survey responses
NPS is calculated from all 2 survey responses. The breakdown above shows the 0 respondents who also left a written review.
Survey Responses
No survey responses to show for this filter.
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