AvidXChange logo

AvidXChange

Low Confidence

AvidXchange provides accounts payable automation software and payment solutions that streamline invoice and bill pay processes. Headquartered in Charlotte, NC and founded in 2000, it helps finance teams digitize workflows and reduce manual work.

Other Software & Services

Charlotte, NCFounded 20001,001-5,000 employees
VPI Score
75.1 VPIStable

Raw Score: 59.3

Low Confidence2 responses
View comparison

VPI Score Breakdown

Component scores use Bayesian smoothing so scores stay reliable when response counts are low.

How we score

NPS

40% of VPI Score

+0.0

NPS (-100 to +100)

Performance

20% of VPI Score

82.5 out of 100

out of 100

Ease of Use

15% of VPI Score

72.1 out of 100

out of 100

Support Quality

15% of VPI Score

68.8 out of 100

out of 100

Pricing

5% of VPI Score

85.8 out of 100

out of 100

Credibility

5% of VPI Score

75.0 out of 100

out of 100

Data Confidence & Momentum

Stable

Bayesian smoothing pulls scores toward the industry prior when data is limited; Effective N and raw vs smoothed values show how much the score is adjusted.

Effective N

2.0

Raw Responses

2

Tier

Listed

Scores

Raw: 59.3 · Smoothed: 75.1

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VPI Head-to-Head

6-axis comparison across all VPI components. Scores are Bayesian-smoothed for fair comparison.

NPSPerformanceEaseSupportPricingCredibility
AvidXChangeIndustry Average

+0.0

NPS

-5%

82.5

Performance

-4%

72.1

Ease

-3%

68.8

Support

-2%

85.8

Pricing

+3%

75.0

Credibility

-6%

1/6 Metrics Won

AvidXChange generates 3% better Pricing than Industry Average.

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VPI Performance Comparison

Comparing AvidXChange vs Industry Average. All values are Bayesian-smoothed for reliability.

AvidXChange Industry Average
NPS
Performance
Ease of Use
Support
Pricing
Credibility
020406080100

Performance Insight: AvidXChange outperforms Industry Average by 2.8 pts in Pricing.

Customer Voice

Pay the bills once we get them into Appfolio

Verified respondent · Score 9

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