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VIS Group, Inc.

Lacey, WA, Buckley, WA, Carbonado, WA, Orting, WA, 
500+Doors managed
20Years in business
4.2Google · 445 reviews
3.8est.Property owner rating
See the review analysis ↓

PM company in Lacey, WA

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 450 public reviewers say about VIS Group, Inc.

We read all 450 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 29, 2026

4.2headline rating · 445 reviews
WHO WROTE THEM
  • 28% property owners · ~126 · 3.8 stars
  • 22% tenants · ~101 · 4.0 stars
  • 36% unattributed · 163 · 4.9 stars
  • 11% rating only · 49 · 3.7 stars
  • 3% excluded · 11 · 4.3 stars

Property owners

~126 reviews

Estimated

↑ 0.6 in 24 mo

Property owners praise

  • Friendly, helpful staff· 61%
  • Communication & responsiveness· 56%
  • Professionalism· 25%

Property owners complain about

  • Unprofessional conduct30%
  • Communication breakdowns20%
  • Maintenance markups & surprise fees13%

Tenants

~101 reviews

Estimated

↑ 0.4 in 24 mo

Tenants praise

  • Friendly, helpful staff· 63%
  • Communication & responsiveness· 48%
  • Professionalism· 16%

Tenants complain about

  • Communication breakdowns16%
  • Unprofessional conduct14%
  • Fees & charges14%

Summary

450 reviews of VIS Group, Inc.

Of the 450 public reviews we read, 401 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for VIS Group, Inc.

Property owners (in 126 reviews) rate the experience with VIS Group, Inc. 3.8 out of 5; with staff friendliness and communication being highlighted strengths and most often complain about professionalism (30% of property owner reviews).

Summary of Tenant Reviews for VIS Group, Inc.

Tenants (101 reviews) rate VIS Group, Inc. 4.0 out of 5; they most often praise staff friendliness and complain about communication (16% of tenant reviews).

163 reviews don't say who wrote them. 49 are star ratings with no text. 6 written by agents, vendors or partners and 5 off-topic reviews are excluded.

Estimated from public reviews as of Oct 29, 2026. Not a TrueMatch score.

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
4.2

Based on 445 reviews

Better Business Bureau
B+

BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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What does “Listed, not rated” mean?

The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

Can a property manager pay to appear on this page?

No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does VIS Group, Inc. correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.