Top Shelf Property Management
PM company in West Des Moines, IA
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 201 public reviewers say about Top Shelf Property Management
We read all 201 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Nov 3, 2026
- 5% property owners · ~10 · 4.3 stars
- 38% tenants · ~77 · 2.6 stars
- 12% unattributed · 23 · 4.7 stars
- 42% rating only · 85 · 4.4 stars
- 3% excluded · 6 · 4.2 stars
Property owners
~10 reviewsEstimated
Property owners praise
- Communication & responsiveness· 60%
- Professionalism· 60%
- Friendly, helpful staff· 30%
Property owners complain about
- Communication breakdowns20%
- Hard to reach a person10%
- Tenant screening problems10%
Tenants
~77 reviewsEstimated
Tenants praise
- Friendly, helpful staff· 17%
- Fast maintenance turnaround· 9%
- Communication & responsiveness· 8%
Tenants complain about
- Unprofessional conduct30%
- Maintenance turnaround21%
- Property condition at move-in16%
Summary
201 reviews of Top Shelf Property Management
Of the 201 public reviews we read, 116 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Top Shelf Property Management
Property owners (in 10 reviews) rate the experience with Top Shelf Property Management 4.3 out of 5; with communication and professionalism being highlighted strengths and most often complain about communication (20% of property owner reviews).
Summary of Tenant Reviews for Top Shelf Property Management
Tenants (77 reviews) rate Top Shelf Property Management 2.6 out of 5; they most often praise staff friendliness and complain about professionalism (30% of tenant reviews).
23 reviews don't say who wrote them. 85 are star ratings with no text. 3 written by agents, vendors or partners and 3 off-topic reviews are excluded.
Estimated from public reviews as of Nov 3, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 190 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
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What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Top Shelf Property Management correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.