The Smith Management Group
Unknown property management services.
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 500 public reviewers say about The Smith Management Group
We read all 500 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 28, 2026
- 31% property owners · ~154 · 3.4 stars
- 26% tenants · ~129 · 3.0 stars
- 23% unattributed · 117 · 4.5 stars
- 15% rating only · 73 · 3.3 stars
- 5% excluded · 27 · 4.2 stars
Property owners
~154 reviewsEstimated
Property owners praise
- Friendly, helpful staff· 55%
- Communication & responsiveness· 47%
- Professionalism· 26%
Property owners complain about
- Unprofessional conduct25%
- Communication breakdowns23%
- Hard to reach a person19%
Tenants
~129 reviewsEstimated
Tenants praise
- Friendly, helpful staff· 34%
- Communication & responsiveness· 31%
- Fast maintenance turnaround· 14%
Tenants complain about
- Communication breakdowns26%
- Unprofessional conduct24%
- Hard to reach a person16%
Summary
500 reviews of The Smith Management Group
Of the 500 public reviews we read, 427 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for The Smith Management Group
Property owners (in 154 reviews) rate the experience with The Smith Management Group 3.4 out of 5; with staff friendliness and communication being highlighted strengths and most often complain about professionalism (25% of property owner reviews).
Summary of Tenant Reviews for The Smith Management Group
Tenants (129 reviews) rate The Smith Management Group 3.0 out of 5; they most often praise staff friendliness and complain about communication (26% of tenant reviews).
117 reviews don't say who wrote them. 73 are star ratings with no text. 17 written by agents, vendors or partners and 10 off-topic reviews are excluded.
Estimated from public reviews as of Oct 28, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 477 reviews
Are you The Smith Management Group?
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A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.
What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does The Smith Management Group correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.