ROOST Real Estate Co. Columbus
Elite · TrueMatch™ VerifiedInvest With ROOST™ | Licensed, Residential Property Management Services in Columbus and Central Ohio | Property Management for Landlords Like You | Built – and Priced – for Independent Residential Investors
Verified Performance
Measured from the company’s own management software, connected read-only to PropertyManagement.com, or from reports it uploads and we check.
Speedy Leasing
Median Days on Market
Speedy Repair
Median Speed of Repair
Occupancy Rate
Occupancy Rate
Lease Renewal Expert
Average Renewal Rate
Verified Credentials
Credentials are checked before they appear here: memberships against the association’s roster, training against the issuer, and accounting and pricing practices against independent data.
Client survey results
Property owner survey results
Based on 20 property owner survey responses, collected by PropertyManagement.com directly from ROOST’s clients.
Overall Satisfaction
20 property owner responses
Leasing Performance
Accounting & Financial Reporting
Maintenance Communication
Property owner testimonials
From verified property owner surveys.
I love working with Heather and the team. They always pay attention to every detail, and are very hardworking people.
I’ve worked with Roost for 6 years and have been very happy with them. They respond quickly to my correspondence and are very helpful. They also have have found me quality tenants in a timely fashion. I highly recommend them for your property management needs.
I’ve been working with ROOST Real Estate for 18 months to manage my 6 rental units in Columbus, and I’ve been really pleased with the experience. A few things that stand out: The tenant screening process is thorough — they run credit checks, background checks, income verification, and rental history, which gives me confidence that the people living in my properties are reliable. Since switching to ROOST, I’ve had far fewer issues with late payments and problem tenants. Communication has been solid. I can track maintenance requests and see what’s happening with my properties through their owner portal, and I get regular statements with each payment cycle. Owner payments come through electronically once a month, which keeps my cash flow predictable. I also appreciate that they’re properly licensed in Ohio, which matters more than people realize — I’ve heard horror stories about unlicensed operators. Their in-house rehab and maintenance team has saved me from getting overcharged on repairs, since they get multiple quotes for projects.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 470 reviews
Frequently Asked Questions
How much does ROOST charge for property management?
We charge a monthly flat rate management fee. We also charge a lease fee and an annual lease renewal fee, all of which are outlined in the Property Management Agreement.
What can I expect from ROOST as my property manager?
We provide clear expectations and have a podcast series called “What to Expect from Your Property Manager.”
Can I preview a copy of the Property Management Agreement (PMA)?
Yes. A sample copy of our standard Property Management Agreement is available.
Can I terminate the Property Management Agreement early if things do not work out?
Yes. Either party may terminate with a 60‑day notice within the contracted year of service.
How do you screen potential tenants?
We conduct credit checks, rental history, income verification, and background checks to find reliable, long‑term tenants.
How do you handle maintenance charges? I want to have control over what gets spent.
We can spend up to $600 without approval and may act in emergencies, but we prioritize over‑communication to align on costs.
How do you handle maintenance requests?
Through our Property Meld owner portal. We coordinate repairs and maintenance with qualified vendors and provide real‑time visibility.
How does ROOST handle rehabs and turns?
A dedicated Rehab & Maintenance division manages turns, either in‑house or via trusted subcontractors depending on scope.
What happens if a tenant doesn’t pay rent?
We enforce a clear rent collection policy and manage the eviction process in compliance with local laws, while working to avoid escalations.
When do I get paid?
Electronic owner payments are processed on the 10th and 20th of each month. If those dates fall on a weekend or holiday, payment runs the following Monday. Statements are provided with each payment and monthly.
What kind of financial detail can I expect?
All financial details, including receipts and invoices, are provided monthly in the AppFolio Owner Portal.