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RentEasy

Chesapeake, VA, Norfolk, VA, Virginia Beach, VA, Portsmouth, VA, 
300+Doors managed
4.9Google · 257 reviews
4.9est.Property owner rating
See the review analysis ↓

PM company in Chesapeake, VA

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 257 public reviewers say about RentEasy

We read all 257 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 30, 2026

4.9headline rating · 257 reviews
WHO WROTE THEM
  • 17% property owners · ~43 · 4.9 stars
  • 27% tenants · ~69 · 4.7 stars
  • 45% unattributed · 116 · 5.0 stars
  • 8% rating only · 21 · 5.0 stars
  • 3% excluded · 8 · 5.0 stars

Property owners

~43 reviews

Estimated

↑ 0.3 in 24 mo

Property owners praise

  • Friendly, helpful staff· 93%
  • Communication & responsiveness· 58%
  • Leasing speed· 33%

Property owners complain about

    Tenants

    ~69 reviews

    Estimated

    ↓ 0.6 in 24 mo

    Tenants praise

    • Friendly, helpful staff· 67%
    • Communication & responsiveness· 39%
    • Fast maintenance turnaround· 33%

    Tenants complain about

      Summary

      257 reviews of RentEasy

      Of the 257 public reviews we read, 236 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

      Summary of Property Owner Reviews for RentEasy

      Property owners (in 43 reviews) rate the experience with RentEasy 4.9 out of 5; with staff friendliness and communication being highlighted strengths.

      Summary of Tenant Reviews for RentEasy

      Tenants (69 reviews) rate RentEasy 4.7 out of 5, down 0.6 over 24 months; they most often praise staff friendliness.

      116 reviews don't say who wrote them. 21 are star ratings with no text. 3 written by agents, vendors or partners and 5 off-topic reviews are excluded.

      Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.

      Report a problem with this estimate

      VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS

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      Service area map

      Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

      Customer Reviews & Ratings

      Google
      4.9

      Based on 257 reviews

      Better Business Bureau
      A+

      BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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      How PropertyManagement.com rates property managers

      How does verification work?

      A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.

      What does “Listed, not rated” mean?

      The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

      Can a property manager pay to appear on this page?

      No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

      Why are public reviews split into property owners and tenants?

      Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

      How does RentEasy correct or replace this estimate?

      By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

      How do I report a problem with this estimate?

      Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.