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Real Capital Group, LLC - Property Management

Albany, NY, East Hartland, CT, Riverton, CT, West Hartland, CT, 
200+Doors managed
18Years in business
3.9Google · 103 reviews
3.9est.Property owner rating
See the review analysis ↓

PM company in Albany, NY

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 103 public reviewers say about Real Capital Group, LLC - Property Management

We read all 103 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 28, 2026

3.9headline rating · 103 reviews
WHO WROTE THEM
  • 19% property owners · ~20 · 3.9 stars
  • 45% tenants · ~46 · 3.6 stars
  • 16% unattributed · 16 · 4.8 stars
  • 15% rating only · 16 · 4.2 stars
  • 5% excluded · 5 · 3.8 stars

Property owners

~20 reviews

Estimated

Stable

Property owners praise

  • Friendly, helpful staff· 50%
  • Communication & responsiveness· 45%
  • Professionalism· 30%

Property owners complain about

  • Maintenance markups & surprise fees25%
  • Maintenance turnaround10%
  • Unprofessional conduct10%

Tenants

~46 reviews

Estimated

↓ 1.4 in 24 mo

Tenants praise

  • Friendly, helpful staff· 35%
  • Fast maintenance turnaround· 33%
  • Communication & responsiveness· 24%

Tenants complain about

  • Unprofessional conduct17%
  • Communication breakdowns15%
  • Application process problems11%

Summary

103 reviews of Real Capital Group, LLC - Property Management

Of the 103 public reviews we read, 87 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for Real Capital Group, LLC - Property Management

Property owners (in 20 reviews) rate the experience with Real Capital Group, LLC - Property Management 3.9 out of 5; with staff friendliness and communication being highlighted strengths and most often complain about fees markups (25% of property owner reviews).

Summary of Tenant Reviews for Real Capital Group, LLC - Property Management

Tenants (46 reviews) rate Real Capital Group, LLC - Property Management 3.6 out of 5, down 1.4 over 24 months; they most often praise staff friendliness and complain about professionalism (17% of tenant reviews).

16 reviews don't say who wrote them. 16 are star ratings with no text. 3 written by agents, vendors or partners and 2 off-topic reviews are excluded.

Estimated from public reviews as of Oct 28, 2026. Not a TrueMatch score.

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Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
3.9

Based on 103 reviews

Better Business Bureau
A-

BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

Can a property manager pay to appear on this page?

No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does Real Capital Group, LLC - Property Management correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.