Property Management by garrett
PM company in Newport News, VA
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 143 public reviewers say about Property Management by garrett
We read all 143 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 30, 2026
- 14% property owners · ~19 · 4.0 stars
- 34% tenants · ~49 · 3.7 stars
- 13% unattributed · 19 · 4.9 stars
- 30% rating only · 43 · 4.1 stars
- 9% excluded · 13 · 4.4 stars
Property owners
~19 reviewsEstimated
Property owners praise
- Friendly, helpful staff· 53%
- Communication & responsiveness· 53%
- Professionalism· 26%
Property owners complain about
- Unprofessional conduct21%
- Communication breakdowns16%
- Maintenance markups & surprise fees11%
Tenants
~49 reviewsEstimated
Tenants praise
- Friendly, helpful staff· 53%
- Communication & responsiveness· 35%
- Fast maintenance turnaround· 20%
Tenants complain about
- Communication breakdowns16%
- Maintenance turnaround14%
- Unprofessional conduct12%
Summary
143 reviews of Property Management by garrett
Of the 143 public reviews we read, 100 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Property Management by garrett
Property owners (in 19 reviews) rate the experience with Property Management by garrett 4.0 out of 5; with staff friendliness and communication being highlighted strengths and most often complain about professionalism (21% of property owner reviews).
Summary of Tenant Reviews for Property Management by garrett
Tenants (49 reviews) rate Property Management by garrett 3.7 out of 5; they most often praise staff friendliness and complain about communication (16% of tenant reviews).
19 reviews don't say who wrote them. 43 are star ratings with no text. 1 written by agents, vendors or partners and 12 off-topic reviews are excluded.
Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 143 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
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The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
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Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Property Management by garrett correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.