TrueMatch™ Score81.78%

Our Service Quality Summary

We evaluate property management services across four key areas: performance efficiency, cost-effectiveness, reliability, and credibility. These scores reflect how well we manage vacancies and rent collection, deliver value for money, maintain consistent service and communication, and uphold industry standards through experience and proven success.
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Company Overview

PMI Midwest is a full-service real estate asset management company that provides professional Residential, Commercial, and Realty services. We utilize state-of-the-art technology that allows our property owners to know how their investments are doing, while providing tenants real-time access to maintenance requests and billing.
1000+
Doors Managed
16
Years Experience
700+
Google Reviews

Customer Reviews & Ratings

Google
4.3
Based on 740 reviews

Company Details

7275 Shadeland Ave # 2, Indianapolis, IN 46250

Property Types

Affordable / Subsidized Housing Commercial Properties Condominiums (Condos) Duplexes / Triplexes / Fourplexes Mixed-Use Multi-Family Apartments Single-Family Homes Student Housing Townhouses

Credentials

Licensed Insured

Asset Class Focus

A-Class B-Class C-Class

Company Size

Enterprise [1000+]

Years in Business

16 years

Founded Year

2009

Verification Status

Verified by PropertyManagement.com

Contact Information

Phone

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Frequently Asked Questions

How do you have electronic and automated systems set up?

Yes. PMI Midwest uses fully integrated electronic systems to streamline operations for both owners and tenants. We offer secure online portals for owners and tenants, an entirely digital application and leasing process, automated marketing syndication across major platforms, and self-showing technology using secure lockboxes. Tenants can pay rent online, set up automatic payments, and submit maintenance requests 24/7. Our maintenance system also allows tenants to communicate directly with vendors via phone, email, or text to coordinate repairs efficiently.

What type of reports do I get and how often?

Reports are on-demand as well as sent out monthly. We can customize them to your needs and wants. Just let us know what you would like to see to better help preserve your asset and maximize your income.

What is your philosophy on repairs and replacement? Do you try to find the least expensive solution or do you prefer a more expensive option to create a repair or replacement will last?

Our approach is to provide options. We evaluate both cost-effective repairs and long-term replacement solutions, then present those options to our owners. For example, if a 10-year-old dishwasher needs a $350 repair and a new unit costs $500, we’ll share both paths and help our owners decide what’s best based on the age of the appliance, long-term value, and their specific goals.

How do you screen prospective residents?

PMI Midwest follows a rigorous screening process designed to protect your investment. We verify employment and rental history, run a full credit report, conduct a nationwide criminal background check, and confirm applicant identity through advanced verification tools.

How do you handle maintenance requests from residents?

Residents can submit maintenance requests through their online portal, by phone, email, or text. We first assess whether the issue can be resolved remotely by walking the resident through troubleshooting steps. If the issue requires in-person attention, we schedule a timely visit to assess and resolve the problem as quickly and efficiently as possible.

How many evictions do you have each month?

Evictions are rare within our portfolio. On average, PMI Midwest maintains an eviction rate of less than 2% across all properties under our management.

When do you suggest that I have an occupied property evaluation performed by your office?

PMI Midwest recommends conducting an occupied property inspection at least every six months.