
PMI Crossroads - Formally known as PMI MVP
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Frequently Asked Questions
What types of properties do you manage?
Due to PMI's national presence and experience, we can manage all types of properties from small to large commercial to community associations. Because we are your local expert, we treat your property as if it were our own.
Does your company have a portal to log into to see all the info (ledger, documents, etc) pertaining to my property?
Yes, our clients receive access to their own owner portal. This is a great resource that can be accessed 24/7. In your owner portal you have access to all the owner documents and ledgers associated with your portfolio. This is one of the many ways we offer transparency and peace of mind with our clients.
What is your turnaround time on phone calls, texts, and emails received from the owner?
We have a 24 hour response time for all inquiries during business hours. Our goal is to answer your requests as soon as possible with accurate information. If we cannot give you a full answer, we will at least touch base with you within our guaranteed response time to provide you with an update.
What is your procedure if a tenant does not pay rent?
We send out a notice on the XX of the month to all residents instructing them to pay any past due rent amounts as soon as possible. We then contact all residents who have not paid rent to inquire about their situation and try to resolve the issue. Sometimes we are able to solve the issue that day or create a plan to cure the issue in a timely manner. If it is not taken care of by the XX day following the posted notice, we will proceed with filing for an eviction.
How will I receive my rental payments?
We can distribute funds in multiple ways. Our preferred method is via ACH to the account of your choosing.
Do you markup maintenance items that are performed at the property? If yes, how much?
We charge a project management fee on maintenance items performed by our team and/or vendors. This fee is 10% of the invoice received by the vendor.
What are your average days on market?
Currently our average days on market is between 11 and 14. It is always our goal to have your property occupied within 21 days or less. Sometimes this is outside our control, but we will update you regularly and make any suggestions for modifications to the pricing, promotions, or property to ensure the property is rented in a timely manner.
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Company Details
1733 W Lande Ave #32 Columbus, OH 43221
Property Types
Credentials
Asset Class Focus
Company Size
Years in Business
3 years
Founded Year
2023
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