PMI Crossroads
Quick summary
PMI Crossroads is a property management company based in Columbus, OH. They serve 111 surrounding markets. They manage 200+ units. They have 3+ years of experience.
Company Overview
PMI Crossroads is a full-service real estate asset management company that provides professional property management and real estate brokerage services. We provide both residential and commercial property owners with the highest quality property management services using state-of-the-art technology to keep them informed of how their investments are doing in real time, while providing tenants of these properties real time access to maintenance requests and billing. PMI Crossroads is dedicated to providing our clients with excellent customer service by maximizing owner profitability while preserving their investment in real estate. At PMI MVP, we make property management, manageable! Our office is locally owned and independently operated. We are part of a larger franchise that has been perfecting and changing the property management industry for over 20 years. The experience PMI has gained worldwide... truly reflects within our service offerings on a local level. The key to our success is not only providing prompt, friendly and professional services to our property owners and their tenants but also understanding that your property is an important investment in your future as well as ours. We not only strive to increase the value of your asset over time, but we also help you set the maximum rent possible so each month you grow in your investment.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Certifications
NARPM Membership
This company is an active member of the National Association of Residential Property Managers (NARPM), engaged in its professional standards and education programs.
Asset Manager
This company has team members who completed a certified asset management course, training them to advise owners on the investment side of their rentals, beyond day-to-day management.
Tech Enabled
This company has verified that it runs on a vetted technology and vendor stack that delivers strong outcomes for property owners.
Rent Collection Rate
This company has verified its rent collection rate: the share of rent charged that was actually collected over the last 90 days. Higher verified collection rates earn higher certification tiers.
Customer Reviews & Ratings
Based on 47 reviews
Frequently Asked Questions
What types of properties do you manage?
Due to PMI's national presence and experience, we can manage all types of properties from small to large commercial to community associations. Because we are your local expert, we treat your property as if it were our own.
Does your company have a portal to log into to see all the info (ledger, documents, etc) pertaining to my property?
Yes, our clients receive access to their own owner portal. This is a great resource that can be accessed 24/7. In your owner portal you have access to all the owner documents and ledgers associated with your portfolio. This is one of the many ways we offer transparency and peace of mind with our clients.
What is your turnaround time on phone calls, texts, and emails received from the owner?
We have a 24 hour response time for all inquiries during business hours. Our goal is to answer your requests as soon as possible with accurate information. If we cannot give you a full answer, we will at least touch base with you within our guaranteed response time to provide you with an update.
What is your procedure if a tenant does not pay rent?
We send out a notice on the XX of the month to all residents instructing them to pay any past due rent amounts as soon as possible. We then contact all residents who have not paid rent to inquire about their situation and try to resolve the issue. Sometimes we are able to solve the issue that day or create a plan to cure the issue in a timely manner. If it is not taken care of by the XX day following the posted notice, we will proceed with filing for an eviction.
How will I receive my rental payments?
We can distribute funds in multiple ways. Our preferred method is via ACH to the account of your choosing.
Do you markup maintenance items that are performed at the property? If yes, how much?
We charge a project management fee on maintenance items performed by our team and/or vendors. This fee is 10% of the invoice received by the vendor.
What are your average days on market?
Currently our average days on market is between 11 and 14. It is always our goal to have your property occupied within 21 days or less. Sometimes this is outside our control, but we will update you regularly and make any suggestions for modifications to the pricing, promotions, or property to ensure the property is rented in a timely manner.
Frequently Asked Questions
What types of properties do you manage?
Due to PMI's national presence and experience, we can manage all types of properties from small to large commercial to community associations. Because we are your local expert, we treat your property as if it were our own.
Does your company have a portal to log into to see all the info (ledger, documents, etc) pertaining to my property?
Yes, our clients receive access to their own owner portal. This is a great resource that can be accessed 24/7. In your owner portal you have access to all the owner documents and ledgers associated with your portfolio. This is one of the many ways we offer transparency and peace of mind with our clients.
What is your turnaround time on phone calls, texts, and emails received from the owner?
We have a 24 hour response time for all inquiries during business hours. Our goal is to answer your requests as soon as possible with accurate information. If we cannot give you a full answer, we will at least touch base with you within our guaranteed response time to provide you with an update.
What is your procedure if a tenant does not pay rent?
We send out a notice on the XX of the month to all residents instructing them to pay any past due rent amounts as soon as possible. We then contact all residents who have not paid rent to inquire about their situation and try to resolve the issue. Sometimes we are able to solve the issue that day or create a plan to cure the issue in a timely manner. If it is not taken care of by the XX day following the posted notice, we will proceed with filing for an eviction.
How will I receive my rental payments?
We can distribute funds in multiple ways. Our preferred method is via ACH to the account of your choosing.
Do you markup maintenance items that are performed at the property? If yes, how much?
We charge a project management fee on maintenance items performed by our team and/or vendors. This fee is 10% of the invoice received by the vendor.
What are your average days on market?
Currently our average days on market is between 11 and 14. It is always our goal to have your property occupied within 21 days or less. Sometimes this is outside our control, but we will update you regularly and make any suggestions for modifications to the pricing, promotions, or property to ensure the property is rented in a timely manner.