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Phoenix Company, Inc

Worcester, MA, Bridgewater, MA, East Bridgewater, MA, West Bridgewater, MA, 
100+Doors managed
36Years in business
3.5Google · 48 reviews
3.9est.Property owner rating
See the review analysis ↓

PM company in Worcester, MA

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 48 public reviewers say about Phoenix Company, Inc

We read all 48 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 29, 2026

3.5headline rating · 48 reviews
WHO WROTE THEM
  • 35% property owners · ~17 · 3.9 stars
  • 21% tenants · ~10 · 3.0 stars
  • 15% unattributed · 7 · 3.3 stars
  • 10% rating only · 5 · 2.4 stars
  • 19% excluded · 9 · 4.3 stars

Property owners

~17 reviews

Estimated

Stable

Property owners praise

  • Communication & responsiveness· 53%
  • Friendly, helpful staff· 41%
  • Fast maintenance turnaround· 35%

Property owners complain about

  • Unprofessional conduct24%
  • Communication breakdowns18%
  • Maintenance turnaround12%

Tenants

~10 reviews

Estimated

Stable

Tenants praise

  • Friendly, helpful staff· 30%
  • Communication & responsiveness· 20%
  • Professionalism· 20%

Tenants complain about

  • Unprofessional conduct40%
  • Quality of repairs30%
  • Communication breakdowns20%

Summary

48 reviews of Phoenix Company, Inc

Of the 48 public reviews we read, 43 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for Phoenix Company, Inc

Property owners (in 17 reviews) rate the experience with Phoenix Company, Inc 3.9 out of 5; with communication and staff friendliness being highlighted strengths and most often complain about professionalism (24% of property owner reviews).

Summary of Tenant Reviews for Phoenix Company, Inc

Tenants (10 reviews) rate Phoenix Company, Inc 3.0 out of 5; they most often praise staff friendliness and complain about professionalism (40% of tenant reviews).

7 reviews don't say who wrote them. 5 are star ratings with no text. 4 written by agents, vendors or partners and 5 off-topic reviews are excluded.

Estimated from public reviews as of Oct 29, 2026. Not a TrueMatch score.

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
3.5

Based on 48 reviews

Better Business Bureau
NR

BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

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Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does Phoenix Company, Inc correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.