Otter Property Management
Our Service Quality Summary
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Company Overview
Customer Reviews & Ratings
Service Areas
Market coverage:
Company Details
1728 Ridge Ave, Philadelphia, PA 19130
Property Types
Student Housing Affordable / Subsidized Housing Commercial Properties Mixed-UseCredentials
Asset Class Focus
Company Size
Years in Business
6 years
Founded Year
2019
Verification Status
Contact Information
Phone
Website
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Frequently Asked Questions
What is included in the 5%–9% Management Fee?
For Owners: Owner Communication & Professional Guidance/Advice, 24/7 Access to Secure Owner Portal, Bookkeeping Services (tracking income/expenses), Detailed Monthly Financial Statements, 24/7 Self-Serve Financial Report Generation, Financial Insights & Performance Dashboard, Owner Payouts 3x Monthly (10th, 11th, 20th), Free Onboarding, Free ACH Bank Transfers, Free Termination with 30 Days Notice. For your Property: Market Rent Price Analysis, Maintenance Triage & Troubleshooting for Tenant Issues, Utility Billing, Lease Term Tracking and Renewal Notifications, Rental License Renewal (just pay the city fee), Property Lead Test Compliance Tracking, General Compliance Tracking and Related Communication. For your Residents: 4.9 Star Google Reviewed Resident Services, Tenant Communication and Concierge Services, 24/7 Access to Secure Tenant Portal for Payments, Maintenance, and Tenant Documents, 24/7 Human Answered Emergency Maintenance Line, No fees to pay rent online with eCheck, Flexible rent payment methods including eCheck, Credit/Debit Card, Apple Pay, or Cash, No Mandatory "Resident Benefit Package", Tenant Rent Payment Reporting to Experian Rentbureau Daily, Lease Enforcement and Breach Notices, Delinquency Notices, Security Deposit Escrow Account Management.
What makes Otter Property Management so great?
We are Modern, Transparent, and Human. We use technology from start to finish. We are completely paperless from the move-in checklist through returning the security deposit. We report tenant rent payments every 24 hours to Experian Rentbureau where this data is incorporated into their Experian credit reports. We are faster, lighter, more organized, and more adaptive to change than our competition. We are transparent at every step of the way. Owners have 24/7 access to detailed reports on financials, maintenance issues, tenant leases, and photos of their property. Tenants know what they're signing up for to include the condition of their apartment, to their responsibilities with rent, through the handling of their security deposit. We respond to emails & answer phones. If we say we will do something — it's done. We are human beings. We don't automatically initiate evictions after 6 days of late rent. We work with tenants and owners to establish expectations to include when to show flexibility and when to draw a line in the sand. We protect owners' cash flow and investment while respecting the dignity of tenants.
Do you provide 24/7 maintenance support?
Yes. We have an after-hours emergency maintenance call line for tenants, so they can reach a live human representative at any time. We will triage each emergency request that comes in and either; address the issue immediately with emergency maintenance vendors (burst pipes), provide resources to the tenant to resolve directly (locksmith), or acknowledge and address during regular working hours (air conditioning).
How do you screen tenants?
Attractive Listing Advertisement: In order to find good tenants, you have to get them interested in the property. This starts with engaging marketing of the rental unit. Attentive Professional Communication: Good tenants expect a professional and reliable property manager. We will communicate effectively and often to answer any preliminary questions of interested applicants to retain the highest quality leads. Low Application Fees: We have the lowest application fees of any major management company in the area ($50). We keep these costs low in order to drive in quality applicants and increase selectivity on your behalf. Nationwide Eviction History Check: We conduct a nation-wide search of eviction history to ensure the prospective tenant does not have a history of eviction or similar civil action. Income Verification: No fake pay stubs. We use a third-party service to verify select prospects' income by connecting directly with their payroll or HR service. Credit Report: We use a trusted third party system to handle soft credit checks of our applicants. This credit inquiry does not affect their score and comes complete with open accounts and any delinquencies. Rental History Report: We review a nationwide Experian Rental Report to review any reported rental payments, positive or negative, for the prospect. Criminal History Report: We review detailed reports and descriptions of any prior criminal convictions. Reference Verification: We are able to reach out to past landlords, employers, or professional references to verify information provided by the applicant and assess his/her character and ability to meet rental obligations. Assessment Standards: We use all this verified information to evaluate the prospect against our strict but competitive application criteria. Deposit Collection: We collect up front payment of 3x the Monthly Rent from the tenant before key transfer. This is an important screening measure that helps ensure a prospect is responsible and financially capable.