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Mill House Properties

Chapel Hill, NC, Fayetteville, NC, Hope Mills, NC, Durham, NC, 
200+Doors managed
23Years in business
3.8Google · 93 reviews
4.0est.Property owner rating
See the review analysis ↓

PM company in Chapel Hill, NC

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 99 public reviewers say about Mill House Properties

We read all 99 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 28, 2026

3.8headline rating · 93 reviews
WHO WROTE THEM
  • 20% property owners · ~20 · 4.0 stars
  • 51% tenants · ~50 · 3.4 stars
  • 9% unattributed · 9 · 4.9 stars
  • 18% rating only · 18 · 3.9 stars
  • 2% excluded · 2 · 3.0 stars

Property owners

~20 reviews

Estimated

Stable

Property owners praise

  • Communication & responsiveness· 35%
  • Friendly, helpful staff· 35%
  • Professionalism· 25%

Property owners complain about

  • Unprofessional conduct25%
  • Communication breakdowns20%
  • Maintenance markups & surprise fees15%

Tenants

~50 reviews

Estimated

↑ 1.2 in 24 mo

Tenants praise

  • Fast maintenance turnaround· 36%
  • Friendly, helpful staff· 36%
  • Communication & responsiveness· 24%

Tenants complain about

  • Unprofessional conduct30%
  • Property condition at move-in22%
  • Quality of repairs14%

Summary

99 reviews of Mill House Properties

Of the 99 public reviews we read, 81 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for Mill House Properties

Property owners (in 20 reviews) rate the experience with Mill House Properties 4.0 out of 5; with communication and staff friendliness being highlighted strengths and most often complain about professionalism (25% of property owner reviews).

Summary of Tenant Reviews for Mill House Properties

Tenants (50 reviews) rate Mill House Properties 3.4 out of 5; they most often praise maintenance turnaround and complain about professionalism (30% of tenant reviews).

9 reviews don't say who wrote them. 18 are star ratings with no text. 1 written by agents, vendors or partners and 1 off-topic review are excluded.

Estimated from public reviews as of Oct 28, 2026. Not a TrueMatch score.

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
3.8

Based on 93 reviews

Better Business Bureau
A+

BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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What does “Listed, not rated” mean?

The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

Can a property manager pay to appear on this page?

No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does Mill House Properties correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.