MasterKey Property Management, LLC
Elite · TrueMatch™ VerifiedMasterKey Property Management is dedicated to providing top-tier property management in the Raleigh/Durham area. We offer comprehensive residential property management for single-family homes, condos, townhomes, and apartments, as well as management for small commercial properties. By treating every property as if it were our own, we help maximize growth and revenue while building a strong reputation. As a locally owned and operated company, we prioritize clear communication and personalized service, ensuring our clients and tenants receive the support they need every step of the way.
Verified Performance
Measured from the company’s own management software, connected read-only to PropertyManagement.com, or from reports it uploads and we check.
Speedy Leasing
18
Median days on market
0%
Lead to Application Rate
12.2
Average lead response time
Verified Credentials
Credentials are checked before they appear here: memberships against the association’s roster, training against the issuer, and accounting and pricing practices against independent data.
Client survey results
Property owner survey results
Based on 8 property owner survey responses, collected by PropertyManagement.com directly from MasterKey’s clients.
Overall Satisfaction
8 property owner responses
Leasing Performance
Maintenance Cost Value
Accounting & Financial Reporting
Vacancy Time
Maintenance Communication
Property owner testimonials
From verified property owner surveys.
I’ve been with MasterKey Property Management for over six years, and they’ve made owning rental properties in the Raleigh area so much easier. They handle the leasing, the maintenance, the calls—everything—so I don’t have to stress about it. They’re easy to work with, and they really know the rental market here. If you’re looking for a solid Raleigh property manager who actually takes care of your investment, MasterKey is the one I’d recommend.
Communication is excellent. Response to maintenance issues is important and they do a great job repairing or following up with tenant. Repairs are done quickly. I have not had any complaints from my tenants..
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 328 reviews
Based on 2 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
Frequently Asked Questions
Are you licensed?
Yes, in North Carolina you are required to have a current North Carolina Real Estate Brokers License in order to do Property Management.
Can you put the money directly into my account?
Yes! In fact, we do not take checks from tenants and we do not make payments via checks to owners. We use ACH payments to our owners. Just like any other direct deposit and completely secure.
How is rent collection handled?
Tenants have a secure Tenant Portal that they use to make online payments to us.
How much security deposit do you charge the tenant?
Minimum is 1 month's rent for a security deposit.
What type of reports do I get and how often?
You have access to a variety of property reports through your Owner Portal and can run them anytime at your convenience
Who holds the tenant security deposit?
MasterKey Property Management, LLC holds the security deposits in our Security Deposit Trust account.
How and when do I get my checks?
We use secure ACH payments to direct deposit payments into your designated bank account. Typically payments are processed between the 10th & 15th of the month, usually being received no later than the 13th.