MasterKey Property Management, LLC
Quick summary
MasterKey Property Management, LLC is a property management company based in Cary, NC. They serve 14 surrounding markets. They are ranked #33 nationally. They manage 515+ units. They have 9+ years of experience.
Verified by 8 owners
See RatingsCompany Overview
MasterKey Property Management is dedicated to providing top-tier property management in the Raleigh/Durham area. We offer comprehensive residential property management for single-family homes, condos, townhomes, and apartments, as well as management for small commercial properties. By treating every property as if it were our own, we help maximize growth and revenue while building a strong reputation. As a locally owned and operated company, we prioritize clear communication and personalized service, ensuring our clients and tenants receive the support they need every step of the way.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Certifications
Speedy Leasing
This company has verified its median days on market for all leases signed in the last 90 days, measured from the day a listing begins marketing to the day the lease is signed. Faster verified leasing earns higher certification tiers.
NARPM Membership
This company is an active member of the National Association of Residential Property Managers (NARPM), engaged in its professional standards and education programs.
Customer Reviews & Ratings
Based on 328 reviews
Yelp
Based on 2 reviews
Better Business Bureau
BBB and Yelp ratings are influenced by ads or paid accreditation. They are still shown for transparency but don't affect TrueMatch™ score.
Homeowner Survey Results
Data last updated on 02/10/2026, 9:45 PM CST
Company reviews
Frequently Asked Questions
Are you licensed?
Yes, in North Carolina you are required to have a current North Carolina Real Estate Brokers License in order to do Property Management.
Can you put the money directly into my account?
Yes! In fact, we do not take checks from tenants and we do not make payments via checks to owners. We use ACH payments to our owners. Just like any other direct deposit and completely secure.
How is rent collection handled?
Tenants have a secure Tenant Portal that they use to make online payments to us.
How much security deposit do you charge the tenant?
Minimum is 1 month's rent for a security deposit.
What type of reports do I get and how often?
You have access to a variety of property reports through your Owner Portal and can run them anytime at your convenience
Who holds the tenant security deposit?
MasterKey Property Management, LLC holds the security deposits in our Security Deposit Trust account.
How and when do I get my checks?
We use secure ACH payments to direct deposit payments into your designated bank account. Typically payments are processed between the 10th & 15th of the month, usually being received no later than the 13th.
Frequently Asked Questions
Are you licensed?
Yes, in North Carolina you are required to have a current North Carolina Real Estate Brokers License in order to do Property Management.
Can you put the money directly into my account?
Yes! In fact, we do not take checks from tenants and we do not make payments via checks to owners. We use ACH payments to our owners. Just like any other direct deposit and completely secure.
How is rent collection handled?
Tenants have a secure Tenant Portal that they use to make online payments to us.
How much security deposit do you charge the tenant?
Minimum is 1 month's rent for a security deposit.
What type of reports do I get and how often?
You have access to a variety of property reports through your Owner Portal and can run them anytime at your convenience
Who holds the tenant security deposit?
MasterKey Property Management, LLC holds the security deposits in our Security Deposit Trust account.
How and when do I get my checks?
We use secure ACH payments to direct deposit payments into your designated bank account. Typically payments are processed between the 10th & 15th of the month, usually being received no later than the 13th.