Lux Management Group
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Frequently Asked Questions
How do you screen potential tenants?
We utilize modern property management software to conduct thorough tenant screenings. This process includes detailed background and credit checks, rental history verification, and employment/income verification. This way we are able to ensure we select a reliable and responsible tenant(s), reducing the risk of issues and helping maintain a positive rental experience for both owners and tenants.
What is your process for handling tenant disputes or issues?
We handle tenant disputes and issues with a structured and fair approach. First, tenants can report concerns through our online portal or by contacting our office directly. We promptly review each case and communicate with the involved parties to understand the situation fully. Our team mediates to find a fair and amicable resolution, prioritizing compliance with lease agreements and legal requirements. By addressing issues swiftly and professionally, we aim to maintain a positive living environment.
What fees do you charge for your services?
Our fees are structured to be transparent and competitive within the property management industry. They generally include a management fee of 10% of the monthly rent collected and a leasing fee of 50% of the monthly rental rate for tenant placement. We also charge a $250 lease renewal fee. For a visual breakdown, see our What We Charge page. It's important to note that we do not markup or charge additional fees for managing repairs. We believe that these services are integral to effective property management and are included in our management fee. This approach ensures that your maintenance costs are kept transparent and fair, without any surprises. Our percentage-based management fee ensures that we are motivated to rent properties at the highest achievable rental rates and minimize vacancies. After all, if the property isn’t generating rental income, neither are we. This structure aligns our interests with yours as a property owner, ensuring proactive management to maximize your investment returns. For further details or a tailored breakdown specific to your needs, we encourage you to reach out to us. We understand the importance of transparency, and are here to provide clarity and support in managing your property effectively.
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Company Details
6400 East McDowell Road Suite 160 Scottsdale, AZ 85257
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Company Size
Years in Business
16 years
Founded Year
2010
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