Verified #1 verified in Prescott Valley
Rosenbaum Realty Group
Gilbert · Phoenix · Tucson
Journey Real Estate
200+Doors managed
17Years in business
3.5Google · 131 reviews
2.9est.Property owner rating
PM company in Prescott, AZ
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 131 public reviewers say about Journey Real Estate
We read all 131 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 30, 2026
3.5headline rating · 131 reviews
WHO WROTE THEM- 8% property owners · ~11 · 2.9 stars
- 64% tenants · ~84 · 3.5 stars
- 12% unattributed · 16 · 4.3 stars
- 12% rating only · 15 · 3.7 stars
- 4% excluded · 5 · 2.6 stars
Property owners
~11 reviewsEstimated
Stable
Property owners praise
- Friendly, helpful staff· 45%
- Tenant screening· 27%
- Communication & responsiveness· 27%
Property owners complain about
- Communication breakdowns27%
- Unprofessional conduct27%
- Hard to reach a person18%
Tenants
~84 reviewsEstimated
Stable
Tenants praise
- Friendly, helpful staff· 42%
- Communication & responsiveness· 26%
- Fast maintenance turnaround· 20%
Tenants complain about
- Unprofessional conduct25%
- Deposit deductions at move-out13%
- Property condition at move-in12%
Summary
131 reviews of Journey Real Estate
Of the 131 public reviews we read, 116 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Journey Real Estate
Property owners (in 11 reviews) rate the experience with Journey Real Estate 2.9 out of 5; with staff friendliness and tenant screening being highlighted strengths and most often complain about communication (27% of property owner reviews).
Summary of Tenant Reviews for Journey Real Estate
Tenants (84 reviews) rate Journey Real Estate 3.5 out of 5; they most often praise staff friendliness and complain about professionalism (25% of tenant reviews).
16 reviews don't say who wrote them. 15 are star ratings with no text. 5 off-topic reviews are excluded.
Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.
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Customer Reviews & Ratings
Google
3.5
Based on 131 reviews
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Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
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By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
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Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.