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Hometown Property Management Services

Lancaster, PA, Atglen, PA, Gap, PA, Kinzers, PA, 
200+Doors managed
4.1Google · 144 reviews
4.6est.Property owner rating
See the review analysis ↓

PM company in Lancaster, PA

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 144 public reviewers say about Hometown Property Management Services

We read all 144 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 30, 2026

4.1headline rating · 144 reviews
WHO WROTE THEM
  • 28% property owners · ~40 · 4.6 stars
  • 48% tenants · ~69 · 3.8 stars
  • 12% unattributed · 17 · 5.0 stars
  • 12% rating only · 17 · 3.1 stars
  • 0% excluded · 1 · 5.0 stars

Property owners

~40 reviews

Estimated

Stable

Property owners praise

  • Friendly, helpful staff· 70%
  • Communication & responsiveness· 63%
  • Fast maintenance turnaround· 25%

Property owners complain about

  • Tenant screening problems8%
  • Communication breakdowns8%
  • Maintenance markups & surprise fees5%

Tenants

~69 reviews

Estimated

Stable

Tenants praise

  • Friendly, helpful staff· 55%
  • Fast maintenance turnaround· 32%
  • Communication & responsiveness· 26%

Tenants complain about

  • Communication breakdowns14%
  • Unprofessional conduct13%
  • Quality of repairs9%

Summary

144 reviews of Hometown Property Management Services

Of the 144 public reviews we read, 127 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for Hometown Property Management Services

Property owners (in 40 reviews) rate the experience with Hometown Property Management Services 4.6 out of 5; with staff friendliness and communication being highlighted strengths and most often complain about tenant screening (8% of property owner reviews).

Summary of Tenant Reviews for Hometown Property Management Services

Tenants (69 reviews) rate Hometown Property Management Services 3.8 out of 5; they most often praise staff friendliness and complain about communication (14% of tenant reviews).

17 reviews don't say who wrote them. 17 are star ratings with no text. 1 written by agents, vendors or partners is excluded.

Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
4.1

Based on 144 reviews

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The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

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Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does Hometown Property Management Services correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.