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HomeRiver Group Chicago Property Management

Chicago, IL, Cicero, IL, Berwyn, IL, Oak Park, IL, 
500+Doors managed
19Years in business
4.4Google · 425 reviews
3.6est.Property owner rating
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PM company in Chicago, IL

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PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 425 public reviewers say about HomeRiver Group Chicago Property Management

We read all 425 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Sep 30, 2026

4.4headline rating · 425 reviews
WHO WROTE THEM
  • 10% property owners · ~44 · 3.6 stars
  • 46% tenants · ~196 · 4.2 stars
  • 29% unattributed · 124 · 5.0 stars
  • 7% rating only · 29 · 4.1 stars
  • 8% excluded · 32 · 4.9 stars

Property owners

~44 reviews

Estimated

Stable

Property owners praise

  • Friendly, helpful staff· 41%
  • Communication & responsiveness· 36%
  • Professionalism· 32%

Property owners complain about

  • Communication breakdowns23%
  • Hard to reach a person18%
  • Maintenance markups & surprise fees18%

Tenants

~196 reviews

Estimated

↓ 1.0 in 24 mo

Tenants praise

  • Friendly, helpful staff· 36%
  • Fast maintenance turnaround· 31%
  • Communication & responsiveness· 13%

Tenants complain about

  • Unprofessional conduct8%
  • Maintenance turnaround8%
  • Communication breakdowns8%

Summary

425 reviews of HomeRiver Group Chicago Property Management

Of the 425 public reviews we read, 396 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for HomeRiver Group Chicago Property Management

Property owners (in 44 reviews) rate the experience with HomeRiver Group Chicago Property Management 3.6 out of 5; with staff friendliness and communication being highlighted strengths and most often complain about communication (23% of property owner reviews).

Summary of Tenant Reviews for HomeRiver Group Chicago Property Management

Tenants (196 reviews) rate HomeRiver Group Chicago Property Management 4.2 out of 5, down 1.0 over 24 months; they most often praise staff friendliness and complain about professionalism (8% of tenant reviews).

124 reviews don't say who wrote them. 29 are star ratings with no text. 9 written by agents, vendors or partners and 23 off-topic reviews are excluded.

Estimated from public reviews as of Sep 30, 2026. Not a TrueMatch score.

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VERIFIED PERFORMANCE REPORT

How HomeRiver Group Chicago Property Management compares with verified Chicago property managers

Verified property managers sync their management software and let PropertyManagement.com survey their clients directly. Unverified property managers have no verified record, so they can only be estimated from public reviews.

Metric

HomeRiver Group Chicago Property Management

No verified record

Verified PMs · Chicago (3)

Verified client surveys · certified metrics

Phone picked up (not voicemail)
HomeRiver Group Chicago Property ManagementNo verified data
Verified PMs · Chicago (3)69%1 of 3 · 16 property owner responses
Median repair time
HomeRiver Group Chicago Property ManagementNo verified data
Verified PMs · Chicago (3)4.0 days3 of 3 certified
Occupancy rate
HomeRiver Group Chicago Property ManagementNo verified data
Verified PMs · Chicago (3)86.8%2 of 3 certified
Median days on market
HomeRiver Group Chicago Property ManagementNo verified data
Verified PMs · Chicago (3)18.0 days3 of 3 certified
Property owner satisfaction
HomeRiver Group Chicago Property ManagementNo verified data
Verified PMs · Chicago (3)92% of property owners satisfied3 of 3 · 92 property owner responses

Verified values are live where the manager’s software is synced, otherwise as certified.

Verified data as of Oct 5, 2026

Like a vehicle history report for your property manager: the verified record is the one they can’t edit.

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VERIFIED · RANKED ON PERFORMANCE, NOT REVIEWS

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
4.4

Based on 425 reviews

Better Business Bureau
B-

BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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What does “Listed, not rated” mean?

The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

Can a property manager pay to appear on this page?

No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does HomeRiver Group Chicago Property Management correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.