Franklin Management Company
PM company in Newport News, VA
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 139 public reviewers say about Franklin Management Company
We read all 139 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 30, 2026
- 1% property owners · ~2
- 47% tenants · ~65 · 2.3 stars
- 12% unattributed · 16 · 4.3 stars
- 37% rating only · 52 · 3.6 stars
- 3% excluded · 4 · 4.0 stars
Property owners
Not enough property owners reviews yet. We need at least 10 property owners reviews to show an estimated rating and themes for this group.
Tenants
~65 reviewsEstimated
Tenants praise
- Friendly, helpful staff· 23%
- Move-in process· 9%
- Fast maintenance turnaround· 8%
Tenants complain about
- Unprofessional conduct42%
- Property condition at move-in32%
- Quality of repairs23%
Summary
139 reviews of Franklin Management Company
Of the 139 public reviews we read, 87 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Franklin Management Company
Property owners (2 reviews): not enough attributed reviews to estimate a rating.
Summary of Tenant Reviews for Franklin Management Company
Tenants (65 reviews) rate Franklin Management Company 2.3 out of 5, down 0.3 over 24 months; they most often praise staff friendliness and complain about professionalism (42% of tenant reviews).
16 reviews don't say who wrote them. 52 are star ratings with no text. 4 off-topic reviews are excluded.
Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 139 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
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The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
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Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Franklin Management Company correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.