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Frequently Asked Questions
How are repairs handled?
The repair manager is responsible for approving all maintenance requests. It is our policy to get owners approval of all maintenance requests over $500.00 unless other arrangements have been made. You can see all work orders on your property by login on to the Owners Portal. If funds are available the expense will be deducted on the next month’s accounting statement. If funds are not available the repair manager will contact the owner for payment arrangements. Sometime a request falls into the category of a maintenance emergency. Emergencies are scheduled immediately and the owner notified at the first possible opportunity. Some maintenance requests can result in a rent abatement if not handled timely. The owner is notified immediately when there is a rent abatable maintenance issue.
How do I determine the rental amount?
The competition determines the rental amount. As experts in the field, we know the market and the competitive rental ranges for your home. If the home is marketed too high the home will be vacant much longer. The leasing agent assigned to your property will run a competitive market analysis and guide you in determining the rental amount.
How do you market the property?
The property is immediately added to our rental availability list, over 45+ syndicated web sites, and other resources. A sign is placed and marketing photos are taken within 48 hours. Each property is assigned to a leasing agent the marketing effectiveness for the individual property.
How is the owner protected if the resident damages the property?
A refundable security deposit taken at move-in is usually sufficient to handle the minor damage caused by residents. Residents with excellent credit and references seldom cause significant damage. If the resident leaves the property owing money for rent and/or damages they will be billed.
How long will it take to rent?
Vacancy periods are market driven. There is also some luck involved in the right person looking at the right time. On average in today’s market it takes between two to four weeks to rent a home. Homes rent more slowly between Thanksgiving and New Years. Location and price effect vacancy.
Is it possible to refuse to rent to families with children?
In federal, state, and local Fair Housing regulations children come under the protective class of “familiar status”. It is unlawful to discriminate against children in any way.
What about smokers?
It is common to restrict smoking inside the property. This does not significantly reduce the marketability of the property.
What are the policies regarding Pets?
Statistics indicate that 75% of renters own pets. Restricting pets reduces the number of available qualified residents. In general, a well-behaved cat or dog causes less wear and tear on a home and yard then a young child.
What happens if the rent is late?
The rent is due on the first of each month. If the rent is not paid by the 5th we take the first step in the eviction process and send out a 14-day notice to pay rent or vacate. If the resident does not pay by the 15th of the month the owner is notified and eviction process is finalized. Most evictions are the result of loss of employment. We always try to work with tenants and owners on a mutually agreeable termination of the lease over an eviction.
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Company Details
3 South Central st, Haverhill MA 01835
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Years in Business
11 years
Founded Year
2014
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