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BG Asset Management
Oakland · San Francisco · Berkeley
Five Star Property Management | San Mateo, CA
200+Doors managed
14Years in business
4.8
Google · 192 reviews
Google · 192 reviews5.0est.Property owner rating
PM company in Burlingame, CA
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 192 public reviewers say about Five Star Property Management | San Mateo, CA
We read all 192 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 28, 2026
4.8headline rating · 192 reviews
WHO WROTE THEM- 38% property owners · ~73 · 5.0 stars
- 27% tenants · ~52 · 4.5 stars
- 25% unattributed · 48 · 4.9 stars
- 10% rating only · 19 · 4.8 stars
Property owners
~73 reviewsEstimated
Stable
1 of 73 gave 1–2 stars (1%)
What unhappy property owners say
No complaint comes up in more than one low-star review.
Small sample: read as a signal, not a pattern.
Also mentioned
- Friendly, helpful staff
- Communication & responsiveness
Tenants
~52 reviewsEstimated
↑ 0.5 in 24 mo
7 of 52 gave 1–2 stars (13%)
What unhappy tenants say
- Unprofessional conduct4 of 7
- Application process problems3 of 7
- Communication breakdowns3 of 7
Small sample: read as a signal, not a pattern.
Also mentioned
- Friendly, helpful staff
- Communication & responsiveness
Summary
192 reviews of Five Star Property Management | San Mateo, CA
Of the 192 public reviews we read, 173 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Five Star Property Management | San Mateo, CA
Property owners (in 73 reviews) rate the experience with Five Star Property Management | San Mateo, CA 5.0 out of 5. 1 of them (1%) gave 1–2 stars, with no complaint repeated across those reviews. They also mention friendly, helpful staff and communication & responsiveness.
Summary of Tenant Reviews for Five Star Property Management | San Mateo, CA
Tenants (52 reviews) rate Five Star Property Management | San Mateo, CA 4.5 out of 5. 7 of them (13%) gave 1–2 stars, most often about unprofessional conduct (4 of 7) and application process problems (3 of 7). They also mention friendly, helpful staff and communication & responsiveness.
48 reviews don't say who wrote them. 19 are star ratings with no text.
Estimated from public reviews as of Oct 28, 2026. Not a TrueMatch score.
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Service area
32 cities listed for Five Star Property Management | San Mateo, CA.
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Google
4.8
Based on 192 reviews
Better Business Bureau
A+
Based on 2 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
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A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.
What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Five Star Property Management | San Mateo, CA correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.