Verified #1 verified in Champaign
PMI Grand Visions
Charleston · Springfield · Champaign
Fairlawn Leasing & Resident Services
700+Doors managed
10Years in business
4.4Google · 874 reviews
4.6est.Property owner rating
PM company in Savoy, IL
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 874 public reviewers say about Fairlawn Leasing & Resident Services
We read all 874 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 29, 2026
4.4headline rating · 874 reviews
WHO WROTE THEM- 1% property owners · ~10 · 4.6 stars
- 52% tenants · ~453 · 4.1 stars
- 24% unattributed · 212 · 4.9 stars
- 20% rating only · 178 · 4.5 stars
- 3% excluded · 21 · 4.1 stars
Property owners
~10 reviewsEstimated
Stable
Property owners praise
- Friendly, helpful staff· 70%
- Professionalism· 60%
- Communication & responsiveness· 40%
Property owners complain about
- Maintenance markups & surprise fees20%
- Hard to reach a person10%
- Communication breakdowns10%
Tenants
~453 reviewsEstimated
↑ 0.3 in 12 mo
Tenants praise
- Friendly, helpful staff· 51%
- Fast maintenance turnaround· 29%
- Communication & responsiveness· 15%
Tenants complain about
- Communication breakdowns12%
- Unprofessional conduct10%
- Property condition at move-in8%
Summary
874 reviews of Fairlawn Leasing & Resident Services
Of the 874 public reviews we read, 695 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Fairlawn Leasing & Resident Services
Property owners (in 10 reviews) rate the experience with Fairlawn Leasing & Resident Services 4.6 out of 5; with staff friendliness and professionalism being highlighted strengths and most often complain about fees markups (20% of property owner reviews).
Summary of Tenant Reviews for Fairlawn Leasing & Resident Services
Tenants (453 reviews) rate Fairlawn Leasing & Resident Services 4.1 out of 5; they most often praise staff friendliness and complain about communication (12% of tenant reviews).
212 reviews don't say who wrote them. 178 are star ratings with no text. 21 off-topic reviews are excluded.
Estimated from public reviews as of Oct 29, 2026. Not a TrueMatch score.
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Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Google
4.4
Based on 874 reviews
Better Business Bureau
NR
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
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Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
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