CRPM (Carolyn Riley Property Management)
PM company in Fairlawn, OH
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 167 public reviewers say about CRPM (Carolyn Riley Property Management)
We read all 167 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 30, 2026
- 7% property owners · ~12 · 4.7 stars
- 61% tenants · ~101 · 3.3 stars
- 19% unattributed · 32 · 4.5 stars
- 11% rating only · 19 · 3.8 stars
- 2% excluded · 3 · 2.3 stars
Property owners
~12 reviewsEstimated
Property owners praise
- Friendly, helpful staff· 67%
- Professionalism· 67%
- Communication & responsiveness· 42%
Property owners complain about
- Unprofessional conduct8%
- Communication breakdowns8%
- Maintenance markups & surprise fees8%
Tenants
~101 reviewsEstimated
Tenants praise
- Friendly, helpful staff· 47%
- Communication & responsiveness· 14%
- Smooth application process· 12%
Tenants complain about
- Unprofessional conduct23%
- Communication breakdowns14%
- Maintenance turnaround14%
Summary
167 reviews of CRPM (Carolyn Riley Property Management)
Of the 167 public reviews we read, 148 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for CRPM (Carolyn Riley Property Management)
Property owners (in 12 reviews) rate the experience with CRPM (Carolyn Riley Property Management) 4.7 out of 5; with staff friendliness and professionalism being highlighted strengths and most often complain about professionalism (8% of property owner reviews).
Summary of Tenant Reviews for CRPM (Carolyn Riley Property Management)
Tenants (101 reviews) rate CRPM (Carolyn Riley Property Management) 3.3 out of 5; they most often praise staff friendliness and complain about professionalism (23% of tenant reviews).
32 reviews don't say who wrote them. 19 are star ratings with no text. 1 written by agents, vendors or partners and 2 off-topic reviews are excluded.
Estimated from public reviews as of Oct 30, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 167 reviews
Based on 1 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
Are you CRPM (Carolyn Riley Property Management)?
Property owners searching for a manager in Fairlawn see this page. Claim it, sync your data, and show verified performance instead of public reviews.
How PropertyManagement.com rates property managers
How does verification work?
A property manager claims its profile, connects its management software through a read-only sync, and runs property owner surveys through PropertyManagement.com. Certifications and the verified badge come from that data, and no fee can change any of it.
What does “Listed, not rated” mean?
The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
Can a property manager pay to appear on this page?
No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.
Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does CRPM (Carolyn Riley Property Management) correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.