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BRIGS, LLC

Boston, MA, Newton, MA, Cambridge, MA, Lynn, MA, 
300+Doors managed
8Years in business
3.9Google · 368 reviews
3.5est.Property owner rating
See the review analysis ↓

PM company in Boston, MA

PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS

What 368 public reviewers say about BRIGS, LLC

We read all 368 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.

Estimated · public reviews · as of Oct 28, 2026

3.9headline rating · 368 reviews
WHO WROTE THEM
  • 14% property owners · ~52 · 3.5 stars
  • 27% tenants · ~101 · 3.2 stars
  • 28% unattributed · 102 · 4.7 stars
  • 29% rating only · 105 · 4.2 stars
  • 2% excluded · 8 · 3.0 stars

Property owners

~52 reviews

Estimated

↓ 0.7 in 24 mo

Property owners praise

  • Friendly, helpful staff· 40%
  • Communication & responsiveness· 35%
  • Fast maintenance turnaround· 17%

Property owners complain about

  • Communication breakdowns25%
  • Unprofessional conduct19%
  • Hard to reach a person15%

Tenants

~101 reviews

Estimated

↑ 0.4 in 24 mo

Tenants praise

  • Friendly, helpful staff· 34%
  • Communication & responsiveness· 30%
  • Fast maintenance turnaround· 14%

Tenants complain about

  • Unprofessional conduct31%
  • Communication breakdowns27%
  • Maintenance turnaround14%

Summary

368 reviews of BRIGS, LLC

Of the 368 public reviews we read, 262 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.

Summary of Property Owner Reviews for BRIGS, LLC

Property owners (in 52 reviews) rate the experience with BRIGS, LLC 3.5 out of 5, down 0.7 over 24 months; with staff friendliness and communication being highlighted strengths and most often complain about communication (25% of property owner reviews).

Summary of Tenant Reviews for BRIGS, LLC

Tenants (101 reviews) rate BRIGS, LLC 3.2 out of 5; they most often praise staff friendliness and complain about professionalism (31% of tenant reviews).

102 reviews don't say who wrote them. 105 are star ratings with no text. 1 written by agents, vendors or partners and 7 off-topic reviews are excluded.

Estimated from public reviews as of Oct 28, 2026. Not a TrueMatch score.

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Service area map

Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap

Customer Reviews & Ratings

Google
3.9

Based on 368 reviews

Better Business Bureau
A-

Based on 3 reviews

BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.

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What does “Listed, not rated” mean?

The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.

Can a property manager pay to appear on this page?

No. Companies cannot pay to be listed, to change their estimate or score, or to have the estimate removed. The only way to replace the estimate is to get verified.

Why are public reviews split into property owners and tenants?

Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.

How does BRIGS, LLC correct or replace this estimate?

By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.

How do I report a problem with this estimate?

Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.