Brick & Mortar Properties
PM company in Knoxville, TN
PERFORMANCE SNAPSHOT · ESTIMATED · PUBLIC REVIEWS
What 72 public reviewers say about Brick & Mortar Properties
We read all 72 public Google reviews to estimate what property owners praise and complain about — and what tenants say about the same company.
Estimated · public reviews · as of Oct 28, 2026
- 22% property owners · ~16 · 4.5 stars
- 29% tenants · ~21 · 3.5 stars
- 21% unattributed · 15 · 5.0 stars
- 20% rating only · 14 · 4.4 stars
- 8% excluded · 6 · 5.0 stars
Property owners
~16 reviewsEstimated
Property owners praise
- Friendly, helpful staff· 69%
- Professionalism· 69%
- Communication & responsiveness· 50%
Property owners complain about
- Unprofessional conduct13%
- Hard to reach a person13%
- Maintenance turnaround6%
Tenants
~21 reviewsEstimated
Tenants praise
- Smooth application process· 33%
- Friendly, helpful staff· 33%
- Communication & responsiveness· 29%
Tenants complain about
- Unprofessional conduct33%
- Fees & charges10%
- Property condition at move-in10%
Summary
72 reviews of Brick & Mortar Properties
Of the 72 public reviews we read, 58 had text we could classify. Star-only ratings and spam or off-topic reviews are counted in the strip above but not in this summary.
Summary of Property Owner Reviews for Brick & Mortar Properties
Property owners (in 16 reviews) rate the experience with Brick & Mortar Properties 4.5 out of 5; with staff friendliness and professionalism being highlighted strengths and most often complain about professionalism (13% of property owner reviews).
Summary of Tenant Reviews for Brick & Mortar Properties
Tenants (21 reviews) rate Brick & Mortar Properties 3.5 out of 5; they most often praise application process and complain about professionalism (33% of tenant reviews).
15 reviews don't say who wrote them. 14 are star ratings with no text. 3 written by agents, vendors or partners and 3 off-topic reviews are excluded.
Estimated from public reviews as of Oct 28, 2026. Not a TrueMatch score.
Service area map
Area: smoothed merge of ~5 mi buffers (≈2 mi gap close). Dots: each ZIP centroid (darker = primary). Illustrative only. © Mapbox © OpenStreetMap
Customer Reviews & Ratings
Based on 72 reviews
BBB and Yelp ratings are influenced by ads or paid accreditation. They are shown for transparency but don’t affect a TrueMatch™ score.
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The company appears in our directory but has not verified, so it has no TrueMatch™ score. Anything shown about its reviews is an estimate built from public Google reviews, not a rating from PropertyManagement.com.
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Why are public reviews split into property owners and tenants?
Property owners and tenants want different things from a property manager. A single average hides what matters to an owner, so we estimate who wrote each review and summarize each group separately.
How does Brick & Mortar Properties correct or replace this estimate?
By claiming this profile and getting verified. Once verified, the estimate is replaced with verified performance data and property owner survey results.
How do I report a problem with this estimate?
Use the “Report a problem with this estimate” link under the review snapshot, or email support@propertymanagement.com with the company name and what looks wrong.